October 26, 2022
Remote and hybrid working are here to stay, improving the quality of video conferencing can impact on productivity, efficiency, and the employee experience for years to come.
September 30, 2022
RingCentral MVP® (Message, Video, Phone) is a Unified Communications as a Service (UCaaS) platform that brings internal and external communications onto one app. As RingCentral recently announced that they have reached 5 million paid seats on MVP, it’s safe to say that it’s an industry-leading choice that is only growing...
August 31, 2022
AllSaints, a global contemporary fashion brand, was looking to achieve a single experience for its end users. Moving to a Mitel cloud solution offered a consistent experience for customers and employees, along with improved collaboration and ease of administration.
August 29, 2022
The nature of work has changed dramatically as a result of COVID-19. Before the pandemic, only 7% of professionals had the option to work remotely.1 Now, 82% of companies plan to offer workplace flexibility options,2 25% of professional positions in the US are projected to be fully remote in 2022,...
August 23, 2022
For modern organizations, experiences are everything. To be competitive in a congested marketplace, you need to ensure both customers and employees get the best possible treatment in order to benefit from repeat customers, greater employee productivity and a faster return on your investment. If you’ve been operating a modern business...
August 23, 2022
There is no doubt that changes in the wider world have altered how businesses operate. Customer expectations have also changed, with seamless cross-channel digital experiences and more personalized online interactions high on their agenda. It’s no surprise then that more organizations are rethinking both their long-term customer (CX) and employee...
August 17, 2022
Before the pandemic, around 5% of employees spent at least part of their time working from home. Looking forward, the percentage of employees who will work remotely some of the time will reach 40% to 50% and likely stay that way permanently. To adjust to this significant change in workplace...
August 15, 2022
The team you have today looks a lot different than it did ten years ago: it’s mobile, global, and increasingly millennial. Team collaboration tools have changed a lot too. They leverage the power of unified communications, work seamlessly across different devices (smartphones, tablets, desktops) and support real-time interaction in less...