December 14, 2021
Mitel is a dominant provider of business telephony and unified communications solutions, and Microsoft Teams is one of the most popular collaboration and conferencing services. It makes perfect business sense to leverage the strengths of each of these platforms. Here are the main features and benefits of integrating Mitel and...
November 30, 2021
[vc_row][vc_column][vc_column_text]One reason data protection is such a difficult task is that most of us don’t really understand where our data is located. We tend to think of it as existing within folders on our computers, saved to a dedicated storage device or possibly uploaded to a cloud storage platform, but...
November 29, 2021
[vc_row css=”%7B%22default%22%3A%7B%22margin-top%22%3A%22-2rem%22%7D%7D”][vc_column][us_image image=”8828″ size=”full” align=”center”][us_separator size=”small” show_line=”1″ thick=”3″ css=”%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%7D%7D”][vc_column_text] Mitel and RingCentral’s Partnership: What does it really mean for your business? [/vc_column_text][us_separator size=”custom” height=”10px” show_line=”1″ thick=”3″ css=”%7B%22default%22%3A%7B%22color%22%3A%22%23ffffff%22%7D%7D”][vc_column_text css=”%7B%22default%22%3A%7B%22margin-top%22%3A%2215%22%2C%22padding-top%22%3A%2215%22%7D%7D”]If you work for any organization that requires IT and communications solutions, you may have heard about the partnership between Mitel and RingCentral....
November 22, 2021
[vc_row][vc_column][vc_column_text]Since the earliest days of the Industrial Revolution, companies have used an array of formulas to measure workforce productivity. These measures are typically expressed as a ratio of how much time, manpower and money it takes to complete a task or attain a goal. For example, a widget manufacturer might...
November 16, 2021
[vc_row][vc_column][vc_column_text]People, processes and technology represent the so-called “Golden Triangle” framework that businesses have been using since the early 1960s to achieve organizational efficiency. It’s often described as a three-legged stool comprising people who do the work, processes that describe how the work should be done, and technologies that support people...
November 8, 2021
[vc_row][vc_column][vc_column_text]It’s no secret that customer expectations are changing as business and technology evolve. In an increasingly digital world, people expect to be able to contact businesses and brands using whatever communication channel happens to be most convenient at the moment. Such expectations are driving the growth of Communications Platform as...
October 28, 2021
[vc_row][vc_column][vc_column_text]Anyone who remembers renting movies at Blockbuster also remembers the company’s late fees, which could double or triple the cost of a movie rental if you missed the 48-hour return deadline. Blockbuster generated roughly 15 percent of its annual revenue — nearly a billion dollars a year — from those...
October 19, 2021
[vc_row][vc_column][vc_column_text]Few business operations were more broadly impacted by the Covid-triggered transition to remote work than contact center operations. With dozens or hundreds of agents suddenly forced to work from home, they were initially hamstrung by unsuitable computing and telephone gear, poor Internet connections and inadequate security. The Transition to Remote...