July 27, 2022
Recent years have taught the world how important acquiring collaboration tools to supplement voice can be to employee productivity and business continuity. In “3 Reasons Why You Should Add Collaboration Tools to Your Mitel MiVoice Business System,” we outline key considerations you should make when extending video and voice capabilities...
July 27, 2022
There are many advantages to moving communications to the cloud, but it’s a complex endeavor. As we covered in our last blog post, you need to consider the advantages and disadvantages of on-premise and cloud-based solutions. You also need to understand the differences between public and private cloud platforms. But...
June 23, 2022
“The cloud” has become something of a business buzzword. Chances are however, your business is already on the cloud for certain applications. If you use Microsoft 365, Salesforce, or any number of subscription services, you are already on the cloud. But what about unified communications? Moving voice calls and all...
May 25, 2022
Mitel and RingCentral have reached a major milestone in the future of business communications. People can now leverage an industry-leading business phone system with a best-in-class UCaaS service.
April 25, 2022
In this article, we cover an option for businesses that use Microsoft Teams and want to leverage UCaaS more fully for calling services.
March 25, 2022
And the top three benefits for businesses Since the pandemic, the landscape of business communications has changed. Many businesses with traditional voice technologies saw the value in modernizing communications, but considered it a lower operational priority. Then the pandemic happened, and these organizations found themselves unable to fully support communications...
February 15, 2022
Some describe customer experience (CX) as the way a customer feels about your brand whenever they do business with you. But a more actionable definition of CX is how you make a customer feel whenever they interact with your brand.
January 24, 2022
CCaaS platforms unify contact center communications in the cloud. While many organizations may prefer on-premise solutions due to security, existing investments, or other concerns, the advantages of CCaaS are too great to ignore.