RingCentral MVP® (Message, Video, Phone) is a Unified Communications as a Service (UCaaS) platform that brings internal and external communications onto one app. As RingCentral recently announced that they have reached 5 million paid seats on MVP, it’s safe to say that it’s an industry-leading choice that is only growing in popularity.
While MVP’s success is undoubtedly due to its robust features and benefits, it has also been aided by a partnership between RingCentral and Mitel. In November of 2021, RingCentral became Mitel’s preferred UCaaS provider, which meant that users of Mitel’s UCaaS platform (MiCloud Connect) would transition to MVP at the end of their contracts. RingCentral and Mitel have worked to make the transition as easy as possible (read this article for additional details) for both MiCloud Connect users and businesses with on-premise Mitel systems.
As many organizations with expiring MiCloud Connect contracts will transition to MVP, and many other businesses are simply looking to move to the cloud, we’ll be taking a closer look at the MVP platform’s features and benefits.
RingCentral MVP: Cloud-Based, Unified Communications as a Service in One Platform
Simply put, MVP moves all business communications—internal and external calling, instant messaging, video, and collaboration tools—into a single cloud-based platform. While desktop handsets integrated with MVP offer a host of features, all a user needs to access MVP is an internet connection.
In today’s post-pandemic world, remote work is still prevalent, and hybrid work is only growing in popularity. MVP’s cloud-based architecture offers full functionality on any computer, cell phone, or tablet but takes it one step further by enabling users to switch between devices in real-time. The “as a service” component means businesses will pay a license fee per user, making MVP inherently scalable.
Messaging with MVP: Instant Messaging Meets Productivity Tools
While there are many stand-alone apps and platforms for cross-device, instant chat, MVP integrates collaboration and project management tools in an intuitive interface. Users can share files without size limitations and build dedicated folders and threads for teams, projects, and topics. This creates a wealth of productivity efficiencies.
Users can share files on many standalone messaging apps, but they often must self-regulate what they share based on file size. This causes a lack of continuity and loss of time as users alternate their means of file sharing while messaging. Additionally, many standalone messaging apps only offer a limited ability to structure chat channels, which makes it extremely difficult to reference conversations that did not occur in the recent past. The ability to tightly control channel structure means that it’s far easier to leverage the information in MVP messages even with the passage of time.
But the inclusion of task and project management tools really sets MVP’s messaging apart. Users can assign tasks to other users and teams directly, which helps keep to-dos that pop up in conversation from slipping through the cracks. Additionally, for teams requiring more robust project management solutions, MVP provides a wealth of integrations. For example, Asana for RingCentral can facilitate notifications, comments, and updates to and from a company’s Asana account and MVP messaging.
Video with MVP: A True Solution for Video Conferencing
MVP offers HD quality, fully secure, cross-device video meetings without downloading separate apps. But beyond clarity, mobility, security, and ease of use, MVP adds features that turn video calls into actual conferences. Users can host up to 200 participants, but they can also split into smaller Breakout Rooms for focus sessions. Video Team Huddles create video conference rooms where participants can enter and leave as they please, offering an in-office experience for remote workers. Additionally, MVP’s video functionality fully integrates with its messaging tools, tying together relevant conversations, information, file sharing, and task management.
But what really sets MVP’s video capabilities apart is the inclusion of Artificial Intelligence (AI). AI powers automatic transcriptions, meeting summaries, highlight reels, and more. This lets users quickly and easily leverage the information shared in video conferences. MVP’s AI also increases the production value of video conferences, reducing video noise, providing multiple presentation modes, and enabling the camera to follow the speaker as though they are being recorded by a videographer.
Phone with MVP: The Next Level of Business Phones
As covered previously, MVP integrates with leading Mitel handsets (such as the Mitel 6900 Series). But MVP’s cloud-based VoIP enables a host of functionalities that take inbound and outbound calling to the next level. Provisioning new users and phone numbers is quick and requires no dedicated IT staff. This includes setting up secure business lines, local, global, or toll-free numbers on employees’ work and personal devices. And on any device, users can text, fax, and send visual voicemails. Advanced analytics help management keep tabs on teams or individuals to track these rich communications.
But what sets MVP’s phone capabilities apart is Virtual PBX. This provides the advanced tools that make business calling effective—such as interactive voice response (IVR), advanced-call routing, auto-attendant, virtual extensions, and more. Going back to the cloud, all of these telephony tools are available wherever the user is—at their desk phone, behind a laptop at a cafe, or using a mobile device on the go.
MVP Integrations: Where Businesses Can Customize Their Communications
As we covered in this article on considerations for moving to the cloud, a drawback of a public-cloud, UCaaS solution like MVP is that there may be fewer options to customize your platform. Where MVP more than makes up for this is a wealth of app integrations. This includes major platforms like Microsoft Teams, Salesforce, and Hubspot, all the way to apps for specific industries and business processes. In fact, RingCentral has an entire partner ecosystem for integration development. This means that an organization can not only fine-tune its unified communications for specific needs, but it can also be confident that its platform will automatically grow with new trends and technologies as they emerge.
Why You Need a Partner for RingCentral MVP
RingCentral makes it as easy as possible for anyone to adopt MVP, especially Mitel MiCloud Connect users. But there is a big difference between adopting a service and ensuring it is optimized for your specific needs. In addition to options for integrations and capabilities you may not even know you could use, there are several advanced technical considerations, such as network requirements, mobility requirements, and more.
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