Join us as we talk through two go-to-market onsite platforms, and the new innovations Mitel has coming in the next year.
For the last part of our Mitel VoiceConnect Admin Training series, we talk about TmsNcc logs and the review processes we use at IPC. We will go into great detail on inbound and outbound calls as well as some troubleshooting basics.
Our latest webinar highlights a key element to administering your Mitel System: pulling log files. By reviewing your logs you can identify and troubleshoot a wide variety of issues, so we will talk about how to pull them, how to look through them, and most importantly, how to make sense of them.
Do you need better visibility into your MiVoice Connect system in realtime? IPC shows you how to configure event filters and get notified of an event before anyone else.
Are you looking to take your knowledge of Mitel Connect to the next level? This webinar is part 1 of a 4 part training series on Administration Function Training. It was led by the best and brightest engineering minds who take an in depth look into 4 critical task for any system admin! This first part centers around Administration Moves, Adds and Changes.
Delivering on high levels of Customer Service and Customer Experience take on a whole new meaning when faced with quarantine and your work from home technology. Your organization’s capacity to not only survive, but thrive in a scattered environment depends on your ability to provide consistent, scalable, always available, and even transformational service to your customers.
More and more organizations are migrating their unified communications to the cloud, but is it right for you? This webinar will address the benefits and potential challenges of cloud-based Unified-Communications-as-a-Service solutions, and some of the things you’ll need to consider in developing a migration plan.
You have users who work from home. They need full access to the corporate communications and collaboration tools. This webinar will show you how to develop a strategy for integrating your work-from-home users with your Mitel unified communications platform. Your remote workers will feel more engaged and connected, and have the resources they need to be productive.
SIP trunking plays an important role in unified communications, connecting both IP and analog devices via the Internet and eliminating the need to maintain separate voice circuits or replace legacy equipment. We’ll debunk some SIP trunking myths and show you how to plan for the migration.
Proliferating devices and data-intensive applications place ever-increasing demands on wireless networks. High user expectations for great Wi-Fi performance can put pressure on IT teams. But teams often lack the necessary data on network operations and performance to deliver high service levels. What if you had all the necessary insight into your wireless network, right at your fingertips?
You are probably capturing a wealth of customer data but are you taking full advantage of it? Customers expect more from contact centers today. Keeping pace requires experience innovation. Talkdesk is a new kind of cloud contact center that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience. Seamlessly integrate to any application or database to instantly improve YOUR customer’s experience.
Whether or not you agree with peoples’ reaction to the possible Pandemic, the current world events create a moment of pause to consider your current Business Continuity Plans and how your various systems can support a remote work environment. Watch IPC's interactive discussion on the available Mitel tools to help facilitate a unified communications strategy in a scattered workforce environment.
MiVoice Connect is a powerful yet easy-to-use tool that helps you optimize your Mitel unified communications solution. Its intuitive interface gives you access to robust functionality that simplifies the way you work. Built-in collaboration tools — including instant messaging, audio and video conferencing, and desktop sharing — make you more productive. This webinar will provide a look at the key features of the MiVoice Connect client so you can get up to speed quickly.
Do you have ready access to the data you need to manage and support your communications platform? The Brightmetrics analytics solution for MiVoice Connect collects and correlates data from multiple sources so you can make the best decisions for your organization. It can be configured to precisely meet your business requirements, and allows you to dive as deep into the data as needed. This webinar will show you how the advanced reporting and troubleshooting capabilities of Brightmetrics can give you better insight into communication.
MiVoice Connect Director is a web-based tool for managing a MiVoice Connect system from anywhere on an IP network. You use Connect Director to configure and maintain all aspects of the Mitel Connect system. Connect Director also includes maintenance pages that let you view status and issue maintenance commands for system components, including remote servers. In this webinar you’ll learn how to manage users, navigate the various features, and generate reports.
You are probably capturing a wealth of customer data in your MiVoice Connect contact center platform, but are you taking full advantage of it? In this webinar, you’ll learn about the powerful reporting features of MiVoice Connect and how you can leverage them to gain the business intelligence needed to make better business decisions. With the right reports, you’ll not only be able to quickly respond to customer demands but anticipate customer needs.
If you spend most of your time away from your desk, you know the critical importance of having communication and collaboration tools right on your mobile device. This webinar will provide an overview of Mitel’s mobility solutions for anytime, anywhere access. Mitel’s industry-leading mobility solutions give road warriors the same feature-rich communications experience they have in the office, no matter where they are or what device they are using.
SIP trunking plays an important role in unified communications, connecting both IP and analog devices via the Internet and eliminating the need to maintain separate voice circuits or replace legacy equipment. If you’re planning to migrate to SIP, you won’t want to miss the webinar. We’ll debunk some SIP trunking myths and show you how to plan for the migration.