October 1, 2026
In 2024, we examined the most critical IT challenges facing state and local governments, namely aging legacy systems, vulnerable cybersecurity, tight budgets, and the widening customer experience (CX) gap between organizations with unified communications platforms and those without. For 2026, we’re broadening our focus to include the private sector as...
September 3, 2026
Traditionally, networking and security have been siloed. Security is perimeter-based, with defenses at a fixed point facing outward—assuming that anyone inside is a trusted user. A wide area network (WAN) moves traffic between branches and data centers, while firewalls, gateways, and access controls establish security measures. This made perfect sense...
August 3, 2026
The importance of the decision between an on-premise, cloud, or hybrid communications model cannot be overstated. It will influence capital and operating expenses, communications capabilities, the customer experience (CX), and even your cybersecurity posture. The timeliness of the decision is also critical. As we pointed out in a recent article...
June 30, 2026
It’s virtually impossible to ignore how rapidly artificial intelligence has evolved over the past few years. As we’ve covered in past articles, AI has transformed IT support, unified communications, contact centers, and remote work, among many other aspects of modern business and life. AI has begun a new phase of...
May 28, 2026
Like death, taxes, and other unpleasant realities of life, the risk of cybercrime is ever present and cannot be ignored. The global impact of cybercrime is projected to rise from $10.5 trillion in 2025 to $11.8 trillion by the end of 2026, all the way to $19.71 trillion by 2030.1...
May 1, 2026
AI productivity tools have undergone a dramatic evolution over recent years. ChatGPT hit the scene in 2022, and in only two years nearly 40% of the U.S. population (ages 18–64) were using generative AI.1 Today, AI is embedded across the most ubiquitous digital tools and platforms, while agentic AI is...
March 23, 2026
The customer experience (CX)—how a customer feels when they interact with your business—is critical to long-term success. As we say on our Customer Experience Solutions page, seamless, personalized interactions are key to building customer loyalty and driving revenue growth. And as we have said in past articles, contact centers are...
March 2, 2026
As we noted in a previous article on Unified Communications (UC) advancements, 2025 represented an inflection point where AI, hybrid and remote work requirements, and evolving communications technologies coalesced to make UC more innovative, efficient, and connected. Rather than a continuation of incremental UC improvements and advancements, 2026 promises to...