October 30, 2013
Cisco recently announced end-of-sale, end-of-support and end-of-life (EOL) plans for most products in its SMB unified communications (UC) portfolio, including: Cisco Unified Communications 540 for Small Business: This platform supports up to 32 phones. Phone support ends January 15, 2015, and the product will become obsolete on January 31, 2017....
October 24, 2013
When evaluating unified communications (UC) providers, most organizations focus on upfront cost and technology. However, a provider’s knowledge and customer service – and the quality of those services – are the factors that enable organizations to take full advantage of a UC solution. That’s because UC implementation is part of...
October 15, 2013
Greg Needham, Senior ShoreTel Support Engineer, joins IPC’s engineering team to deliver support from the central region.
October 10, 2013
Wi-Fi is the amenity most requested by hotel guests, according to the American Hotel and Lodging Association. On the other hand, the biggest complaint among business travelers is a poor Internet experience, according to Forrester Research. Specific complaints include everything from difficulty with mobile devices to a complicated login process...
October 3, 2013
Customers get in touch with your contact center in a variety of ways – email, social media, SMS text, chat, mobile and the tried-and-true telephone. This is convenient for the customer, but frustrates contact center agents who constantly open and close screens for various customer service channels. It slows down...
September 20, 2013
Telecom service rates are either flat or dropping. Yet telecom expenses continue to rise. In fact, more than 20 percent of an organization’s IT budget, on average, is spent on telecom services. What gives? Many organizations are unable to properly manage and monitor telecom services, assets, contracts and invoices. This...
September 5, 2013
Ten years ago, most of us would have been ecstatic just to get a signal on our mobile phones at work. Five years ago, smartphone use at work was mostly limited to phone calls, corporate email and calendars. Today, bring-your-own-device (BYOD) programs have made our smartphones and tablets essential business...
August 30, 2013
A bring-your-own-device (BYOD) program, which allows employees to access the company network and perform many job functions using their personal smartphones and tablets, can do wonders for productivity and flexibility while reducing the expense of company-issued devices. BYOD can also create major headaches for IT departments that now have to...