December 17, 2020
[vc_row][vc_column][vc_column_text]In our last post, we discussed how cloud-based contact center solutions can help companies address the challenges of remote operations while enhancing the customer experience. With contact centers likely to encounter more pandemic-related challenges in the months ahead, here are some of the ways that organizations are planning to use...
December 10, 2020
[vc_row][vc_column][vc_column_text]In a recent post, we discussed the importance of having a personal touch when dealing with customers during the COVID-19 pandemic. It is good to remember that actions speak louder than words, however. Platitudes such as “we are here for you” and “we’re all in this together” offer cold comfort...
December 3, 2020
[vc_row][vc_column][vc_column_text]Very often in the healthcare industry, effective communication is literally a life-or-death issue. Most patient encounters require collaboration among a multidisciplinary group of doctors, nurses, technicians, pharmacists, case managers and administrative staff. However, communication frequently breaks down due to the fragmented state of healthcare communication technology. Hospitals and other healthcare...
November 23, 2020
[vc_row][vc_column][vc_column_text]In his landmark 1964 study of communication theory, Marshall McLuhan famously suggested that “the medium is the message.” He proposed that the method used to deliver a message influences how that message is received. The theory seems especially relevant in an era when digital technologies present us with a multitude...
November 16, 2020
[vc_row][vc_column][vc_column_text]Team collaboration apps have become essential additions to the IT stack, providing a platform through which remote workers can work cooperatively with colleagues, customers, partners and suppliers. However, some research suggests that companies are struggling to get their employees to use these tools. Do Your Employees Like Team Collaboration Apps?...
November 9, 2020
[vc_row][vc_column][vc_column_text]The pandemic has driven significant shifts in consumer spending patterns, including a massive migration to online shopping. With evidence suggesting this likely will become a permanent adjustment, organizations must take steps to improve their virtual interactions with customers. Modern contact center technologies make it possible to deliver a strong customer...
October 30, 2020
[vc_row][vc_column][vc_column_text]The coronavirus pandemic has sparked a massive surge in the use of cloud-based communication and collaboration solutions such as Unified-Communications-as-a-Service (UCaaS). According to one new study, 97 percent of enterprise decision-makers say the sudden need to support work-from-home operations accelerated their cloud migration plans by an average of six years....
October 26, 2020
Brown to help IPC build upon its ability to sell, implement and support Mitel solutions and strengthen its presence in the D.C./Maryland markets RICHMOND, Va. — October 26, 2020 — IPC is pleased to announce that David Brown has joined its sales team. A telecom industry veteran with more than...