February 11, 2021
[vc_row][vc_column][vc_column_text]Nearly a year into the monumental workplace transformation, it seems clear that remote work is here to stay. Dozens of studies suggest that once the health crisis has passed, employers and employees alike would prefer to maintain a hybrid workstyle in which they can rotate between home and the office....
February 4, 2021
[vc_row][vc_column][vc_column_text]The past year has brought a seismic shift in how, when and where we work, and the days of reporting to an office Monday through Friday for a 9-to-5 workday may be gone for good. The remote work experiment has been so successful that most organizations expect to maintain a...
January 28, 2021
[vc_row][vc_column][vc_column_text]The global shift to remote work during the pandemic has illustrated both the value and the shortcomings of digital communications platforms. It’s hard to imagine how companies could have remained operational without access to multiple online communication channels. At the same time, many remote workers have found that all those...
January 21, 2021
[vc_row][vc_column][vc_column_text]On May 4, 2020, the U.S. Supreme Court heard oral arguments in a trademark dispute involving the travel reservation company Booking.com. It was a momentous occasion, but not so much because of the legal principles involved. It marked the first time in history that the high court heard arguments by...
January 14, 2021
[vc_row][vc_column][vc_column_text]This time last year, some industry analysts suggested that brands and businesses would reconsider their approach to customer experience in 2020 by curtailing expensive and disruptive digital transformation initiatives that had yet to meet expectations. Then the COVID-19 pandemic changed everything. With people across the globe forced into isolation, businesses...
January 7, 2021
[vc_row][vc_column][vc_column_text]Reliable communication is not just a mission-critical function for businesses — it’s a matter of survival. A loss of phone service can result in lost sales, lost customers and lost profits, which is why many organizations are ditching older premises-based systems in favor of newer cloud-based hosted systems. Cloud telephony...
December 30, 2020
[vc_row][vc_column][vc_column_text]The coronavirus pandemic accelerated the shift toward remote working, fueling a boom in the adoption of unified communications and collaboration (UCC) solutions. IDC reports that worldwide UCC revenue grew by more than 25 percent in 2020 as organizations rushed to provision secure, scalable communications and collaboration tools for dispersed workforces....
December 24, 2020
[vc_row][vc_column][vc_column_text]There’s a tendency to think of customer experience (CX) as a measure of the relationship between businesses and consumers, but business-to-business (B2B) transactions require every bit as much attention. Given the size of the markets, you might even argue that it is far more important to understand how your business...