April 15, 2021
[vc_row][vc_column][vc_column_text]The global marketplace is no longer the exclusive domain of huge multinational corporations like Amazon, Walmart and Coca-Cola. Business of all sizes are now expanding overseas to reach new customers, reduce manufacturing costs and expand their talent pool. According to one recent study, more than half of U.S. small businesses...
April 8, 2021
[vc_row][vc_column][vc_column_text]Organizations across the globe accelerated cloud adoption last year in order to support their remote workforces. Flexera’s 2021 State of the Cloud Report finds that virtually all companies now use some form of cloud, with the vast majority adopting a multi-cloud strategy. Challenges remain, however. As Flexera CEO Jim Ryan...
April 1, 2021
[vc_row][vc_column][vc_column_text]No business segment has been hit harder during the pandemic than the food service industry. Unified communications (UC) solutions could be a key ingredient in the industry’s recipe for a comeback. Seventeen percent of all U.S. restaurants — more than 110,000 in all — have closed permanently since the pandemic’s...
March 16, 2021
[vc_row][vc_column][vc_column_text]Peanut butter and jelly, Bert and Ernie, cake and ice cream, shoes and socks — some things just go better together. In the tech world, unified communications and the Internet of Things are shaping up as a similarly perfect couple. Although they tend to exist as distinct technologies, both UC...
March 10, 2021
[vc_row][vc_column][vc_column_text]The pandemic has created unprecedented challenges for contact centers — and the bad guys know it. Contact center fraud has spiked sharply in the past year as cybercriminals target vast numbers of work-from-home agents handling sensitive customer information. Contact Center Fraud & the Pandemic More than half (57 percent) of...
March 3, 2021
Pandemic-driven workplace changes are driving unprecedented demand for cloud communications services. Customer interest in these services nearly doubled in 2020 as remote work requirements exposed the shortcomings of legacy business communications solutions. Even companies with a remote work strategy in place were unprepared for the challenges presented by the pandemic....
February 25, 2021
[vc_row][vc_column][vc_column_text css=”%7B%22default%22%3A%7B%22margin-bottom%22%3A%2215%22%2C%22padding-bottom%22%3A%2215%22%7D%7D”]The COVID-19 pandemic created an extreme stress test for business communication systems, and many didn’t make the grade. Most organizations were forced to hastily adopt a variety of cloud-based communication apps and services to augment legacy phone systems that weren’t designed to support mass numbers of remote workers. With...
February 18, 2021
[vc_row][vc_column][vc_column_text]The pandemic has been a catalyst for profound change in the contact center. According to a Gartner study conducted just a few months before the coronavirus outbreak, nearly 90 percent of global organizations relied entirely on on-premises contact centers. Now, almost 75 percent have at least some of their agents...