May 27, 2025
While there are a number of platforms that seek to facilitate and enhance the customer experience (CX), particularly with artificial intelligence (AI) capabilities, Mitel CX stands out for some very important reasons. Competing CX platforms with advanced communications and productivity tools are predominantly cloud-based, subscription-as-a-service (SaaS) models. Mitel CX, an...
May 1, 2025
Before the COVID-19 pandemic, only 5% of people worked remotely. But by mid-2020, as the world scrambled to adjust to a new normal, 50% of paid hours were for remote work.1 Five years later, in our post-pandemic world, nearly 52% of remote-capable employees in the U.S. have hybrid work arrangements2,...
April 2, 2025
The customer experience (CX) can be defined as the way you make a customer feel whenever they interact with your organization. And as we’ve said in past blog posts, if a business wants to be successful, it’s essential to deliver exceptional customer experiences—consistently. If you don’t believe us, the metrics...
February 28, 2025
From cost-effectiveness to scalability and functionality to innovation, cloud computing has revolutionized the way that businesses and individuals use digital technologies. As the cloud is a major driver of business opportunities and growth, it’s essential to understand the trends that are shaping cloud services now and in the future....
January 30, 2025
As we point out on both our solution page and numerous blog posts, the customer experience (CX)—how your customer feels when interacting with your business—is critical for both customer retention and sales growth. The key CX touchpoint for many organizations is, of course, the contact center. Contact Center as a...
December 19, 2024
In today’s day and age, it’s vanishingly rare for an organization to exist without leveraging computing, data processing, and digital connectivity. Cloud computing enables businesses of all sizes to purchase the computing power they need when they need it. It’s no wonder that most organizations have at least some aspects...
November 22, 2024
In an era where citizens expect seamless digital interactions in every aspect of their lives, state and local governments are under increasing pressure to modernize their IT infrastructure and services. Unfortunately, many government agencies—state and local in particular—still rely on outdated systems and processes that hinder efficiency and responsiveness. Budget...
October 31, 2024
In today’s digital world, data is key to innovation and competitiveness for many businesses. At the same time, traditional computing models are struggling to keep pace with the sheer volume of data that is being generated. This makes data storage, processing, and management critical to efficiency, agility, and the ability...