January 29, 2026
As we covered in a recent article, How to Upgrade Your Remote Work Tech Stack for Better Productivity, Performance, and Security, remote and hybrid work models remain prevalent and popular around the world. For example, 52% of remote-capable jobs in the US have hybrid schedules, and 83% of employees prefer...
January 7, 2026
While 2025 marked a number of high profile return-to-office mandates, including Amazon, JPMorgan Chase, and Dell, 48% of the global workforce and 22% of the US workforce work remotely.1 More importantly, hybrid work remains extremely prevalent and popular, accounting for 52% of remote-capable jobs in the US2, with 83% of...
December 1, 2025
From our business division for Customer Experience Solutions to numerous blog posts covering the topic and tools (Mitel CX, Dialpad), we are big believers in the business benefits of the customer experience (CX). After all, the numbers speak for themselves: What better way is there to get to know the...
November 3, 2025
Artificial Intelligence (AI) is revolutionizing business productivity across the board, and communications is no exception. When AI is successfully integrated into communications platforms, users immediately have access to a host of tools to automate repetitive tasks and greatly improve efficiency. As we point out in other articles, Unified Communications as...
September 30, 2025
Cloud adoption has never been stronger, growing at 22% year-over-year to reach $95.3 billion in Q2 of 2025 alone.[1] However, it’s clear that many businesses are struggling with cloud cost control and performance optimization. Depending on the source, cloud waste averages from 32% to 47% of cloud budget, with 75%...
September 2, 2025
Despite an increased focus on cybersecurity in the private sector and the best efforts of government organizations like CISA, cybercrime is showing no signs of slowing down. In fact, it’s ramping up. The global cost of cybercrime is projected to grow to $13.82 trillion by 2028, generating profits comparable...
August 4, 2025
Although most organizations are focused on IT capabilities and new technologies, everyone wants their existing and future applications and services to perform as effectively and reliably as possible. That’s where SD-WAN comes into play. As we’ve covered in a past article, SD-WAN stands for Software-defined Wide Area Network. It connects...
June 30, 2025
It’s no secret that customer expectations for service have grown more exacting over recent years. As we point out in our Customer Experience Solutions page and past articles, delivering an impressive customer experience (CX)—or failing to do so—can have a major impact on the bottom line. For an example of...