January 23, 2014
Employees are bringing more and more mobile devices into the workplace — the so-called Bring Your Own Device (BYOD) phenomenon. Organizations that encourage the use of these increasingly sophisticated smartphones and tablets for real-time, mobile collaboration are seeing measurable lifts in productivity, teamwork and innovation. No longer “nice to haves,”...
January 14, 2014
Although conferencing and collaboration tools are increasingly used to keep employees, customers and partners connected, these tools do not eliminate the need for face-to-face meetings. And in today’s global economy, meetings frequently involve international travel. A study by telecom industry advisory firm CCMI found that three-quarters of midsize and enterprise...
December 20, 2013
December 13, 2013
Today’s customers want to do business via email, text, chat and social media, as well as by phone. To optimize the customer experience, organizations need a fully integrated contact center that enables consistent communications across all communication channels. Getting it right is critical. Consider these results from recent surveys: 80...
December 6, 2013
Telecommunications industry veteran will lead IPC’s business development efforts in Georgia, Alabama and Tennessee.
December 5, 2013
Given the growing number of mobile devices, ever-increasing data volumes and never-ending barrage of security threats, IT management is more complex than ever. Many IT teams are turning to managed services providers (MSPs) for help, handing off monitoring, routine maintenance and troubleshooting so they can focus on more strategic projects....
November 21, 2013
It’s been one year since Superstorm Sandy devastated large swaths of the Midatlantic and Northeast, and many organizations are still trying to recover. Some were prepared, some did nothing. But many underestimated the strength of the storm, which is now known to be the most destructive hurricane of the 2012...
November 7, 2013
Public and private cloud computing are quickly picking up steam among midmarket organizations, according to IDC research. IDC reported in January of this year that approximately 30 percent of midsize companies (100-999 employees) expected to deploy a public cloud solution within the next 12 months, while 20 percent plan to...