October 13, 2021
[vc_row][vc_column][vc_column_text]Crisis inspires innovation. During World War II, for example, the scarcity of steel and rubber forced manufacturers to scramble for alternative sources of building materials. That sparked a massive increase in the production of plastics, which are now used in nearly every imaginable manufacturing sector, including construction, textiles, electronics, aerospace...
October 6, 2021
[vc_row][vc_column][vc_column_text]From the printing press and the steam engine to electrical power systems and airplanes, innovative technologies have always been principal drivers of increased efficiency and economic growth. In the digital age, few technologies have a greater impact on business efficiency than unified communications (UC) solutions. Although economists and management consultants...
September 30, 2021
[vc_row][vc_column][vc_column_text]Efforts to unify multiple disparate business communication tools first gained widespread attention in the mid-1980s when a company called VMX developed an email reader function for its voice mail systems. From that modest beginning, unified communications has steadily evolved to become a key enabling technology for today’s remote and hybrid...
September 22, 2021
[vc_row][vc_column][vc_column_text]Millions of U.S. professionals have embraced hybrid work arrangements. However, the transition presents challenges for IT organizations that must provide these workers with a cohesive digital experience whether they are working in the office or at home. In a recent survey of IT decisions-makers at small and midsized enterprises (SMEs),...
September 16, 2021
[vc_row][vc_column][vc_column_text]The need to extend real-time communication and collaboration technologies to employees and partners across broad geographic areas has sparked increased adoption of cloud-based Unified Communications-as-a-Service (UCaaS) solutions. Studies suggest that more than two-thirds of U.S. companies have moved significant portions of their communications infrastructure to the cloud. UCaaS Can Increase...
September 10, 2021
[vc_row][vc_column][vc_column_text]There’s a tendency to think of customer service as a series of straightforward one-to-one interactions — a customer contacts your support team with a complaint or a question, your representative works to understand and address the customer’s concern, the issue is resolved (or not). Next! The Importance of Teamwork to...
August 25, 2021
[vc_row][vc_column][vc_column_text]The global market for unified communications (UC) solutions is experiencing strong growth as companies refine their ability to support increasingly distributed workforces. Surging demand for more efficient and innovative solutions is creating double-digit growth that will push the market value to $167 billion by 2025, according to a recent report...
August 19, 2021
Connectivity is king in the age of highly distributed workforces, and as we discussed in a recent post, cloud-based communication platforms have become essential for linking colleagues, customers and partners across broad geographic boundaries. In particular, Communications Platform-as-a-Service (CPaaS) solutions open the door to a diverse range of connectivity options....