October 15, 2014
Vendor-neutral telecom analysis from IPC experts helps customers eliminate waste and improve service. The telecommunications marketplace is notoriously confusing. Complex billing practices, hard-to-understand contracts, billing errors, late-payment penalties and other factors contribute to ballooning costs. Furthermore, industry surveys consistently show that organizations typically lack any kind of formal program for...
October 15, 2014
In a previous post, we discussed the importance of contact center agent performance to delivering a positive customer experience and increasing customer loyalty. Unfortunately, organizations are struggling to maintain high performance levels for a number of reasons, from agent burnout and complacency to managers not having enough time to manage...
October 15, 2014
In a previous post, we discussed the importance of understanding total cost of ownership (TCO) when evaluating contact center solutions. Organizations must look beyond upfront costs for hardware, software, licenses and implementation to consider operational costs for staffing, management, training, certification, equipment maintenance and third-party vendors. Unlike capital expenses, which...
October 10, 2014
IPC and ShoreTel provide Monumental Sports & Entertainment with an integrated communications system that delivers needed flexibility and mobility.
October 10, 2014
IPC and ShoreTel provide the venerable College of William and Mary with a 21st-century voice communications solution that will take it into the future.
October 10, 2014
IPC Technologies helps a local financial institution save money and gain needed functionality with a ShoreTel IP telephony system.
October 10, 2014
United Bank strengthens its communications assets with help from ShoreTel and IPC Technologies. To date, IPC has installed ShoreTel systems at more than 50 of United’s branch offices.
October 1, 2014
As organizations emphasize the importance of providing an exceptional customer experience, investments in technology that can maximize every customer contact – and the tools required to manage that technology – are becoming essential. The long overlooked contact center is re-emerging as an important component of the customer experience and a...