September 27, 2024
While artificial intelligence (AI) has been available for a number of years, recent times have seen a remarkable evolution in the practical applications of AI in the contact center. Indeed, when we explored this very topic in an article published three years ago, the benefits of AI for contact centers...
August 27, 2024
As we enter the last quarter of 2024, trends in Unified Communications (UC) are becoming increasingly clear. Fueled by a continuation of hybrid and remote work, evolving communications technologies, and changing requirements of modern businesses, UC is becoming more innovative, efficient, and connected. From artificial intelligence and advanced analytics to...
August 2, 2024
As businesses continue to embrace flexible, scalable, and cost-effective communications solutions, SIP trunking remains not only popular but poised for growth. According to industry projections, the global SIP trunking market is expected to expand by more than 265% from 2021 to 2031.1 But as powerful as SIP and SIP trunking...
June 26, 2024
With the prevalence of omnichannel business communications, cloud-based subscription as a service platforms, and myriad other communication and collaboration innovations, it’s natural to question the relevance of the desk phone. But as two-thirds of white-collar workers spend much or all of their work week in an office setting and 59%...
June 3, 2024
For financial service providers, staying ahead of communication trends is a strategic imperative to thrive in a competitive, uncertain market. With interest rates remaining persistently high and inflation still a concern, investors and lenders are looking for ways to reduce risks and improve overall efficiency.1 New communications solutions are enhancing...
April 29, 2024
In today’s competitive digital landscape, businesses of all shapes and sizes are looking to leverage the customer experience (CX) through enhanced customer service capabilities. As we point out in The Top Five Reasons for Prioritizing Customer Experience (CX), customer satisfaction has a tremendous impact on the bottom line, both for...
March 29, 2024
Despite becoming a business buzzword in recent times, AI is a truly revolutionary force that is set to improve, disrupt, or otherwise augment many aspects of the world at large. In the realm of cybersecurity, AI may be at its most impactful. It can independently monitor, analyze, and respond to...
February 26, 2024
In today’s fast-paced business landscape, staying ahead of the competition is both critical and increasingly difficult to do with consistency. Cloud computing has proven to be a transformative tool that businesses of all shapes and sizes can use to foster innovation and growth. So, if your organization is yet to...