June 16, 2021
[vc_row][vc_column][vc_column_text]A tight labor market and rapid technology advances are contributing to widening workplace skills gaps. An astonishing 87 percent of companies worldwide say they currently have skills gaps or expect to have them within a few years, according to new research from McKinsey & Company. Employee Education and Remote Learning...
June 2, 2021
[vc_row][vc_column][vc_column_text]Collaboration is typically viewed as an enterprise business solution that allows very large organizations to connect widely distributed teams, departments and branch locations. After the disruptive events of the past year, small to midsize businesses (SMBs) are now making collaboration a central element of their business activities. Collaboration as a...
May 27, 2021
[vc_row][vc_column][vc_column_text]Most businesses understand the importance of delivering an exceptional customer experience. However, many fail to recognize the value of creating a great employee experience. At one time or another, almost everybody has vowed to never spend another dime with a business after dealing with a representative who was rude, unpleasant or...
May 19, 2021
[vc_row][vc_column][vc_column_text]Consumers today have come to expect fast, accurate and frictionless customer support at any time of day — if not from a live agent, then at least via a self-service channel. However, many contact centers are unable to meet such expectations due to a reliance on outdated technologies. Legacy platforms...
May 14, 2021
[vc_row][vc_column][vc_column_text]As more people are vaccinated and COVID infection rates continue a downward trend, companies are making plans to bring back office workers who have been working remotely for more than a year. However, they can’t just open the doors and return to business as usual. Important Preparations for Returning to...
May 6, 2021
[vc_row][vc_column][vc_column_text]Telecommunications infrastructure and services have been critical for keeping organizations connected with their employees, partners and customers during the pandemic. Despite surging demand and shifting requirements, there have been few high-profile outages or service interruptions — a testament to the sector’s fundamental resilience. Telecommunications Challenges from Remote Workers However, the...
April 29, 2021
[vc_row][vc_column][vc_column_text]It’s no secret that customer satisfaction directly impacts the bottom line — more than 80 percent of U.S. consumers say they have stopped doing business with a company because of poor customer service. But what should your organization do to ensure a great customer experience? Research suggest it all starts...
April 23, 2021
[vc_row][vc_column][vc_column_text]Migrating to a cloud-based communications solution such as Unified Communications-as-a-Service (UCaaS) can produce a number of operational, management and cost benefits. The ability to extend leading-edge communication and collaboration solutions to the remote workforce is particularly enticing to many organizations, which is why most industry analysts predict steady growth of...