June 20, 2013
Unified communications enables employees, managers, business partners and customers to communicate in real time – anytime, anywhere, from any device – by unifying voice communication, email, messaging, presence, videoconferencing, data sharing and more into a single, easily accessible system. Most companies focus on how the technology can cut costs and...
June 13, 2013
When purchasing a new VoIP-based unified communications system and choosing a vendor to deploy the system, buyers typically place too much emphasis on upfront cost, according to a benchmarking study on the total cost of ownership for unified communications from Aberdeen Research. While procurement and implementation costs certainly need to...
June 6, 2013
Investing in new technology when your existing technology still works can be difficult to justify. But does the fact that something works make it worth keeping and maintaining? A phone system that’s more than five years old may be functioning just fine, but that doesn’t necessarily mean it’s working for...
May 29, 2013
Phone, email, instant messaging, teleconferencing, videoconferencing, Web conferencing — in most organizations these remain separate, discrete functions. All of those communications channels are vital, but simply managing them saps productivity and hampers collaboration and customer service. Today’s enterprise now requires a unified communications infrastructure to capitalize on the benefits of...
May 8, 2013
ShoreTel has introduced the ShoreTel Dock, the industry’s first business-grade docking station that transforms iPhones and iPads into desk phones when paired with ShoreTel Mobility, fusing the convenience of mobile devices with the power of a business communications system. The ShoreTel Dock transforms Apple handhelds that are running the ShoreTel...
May 1, 2013
Market research firm Infonetics Research released excerpts from its latest VoIP and UC Services and Subscribers market share and forecast report, which tracks service providers and their voice over IP (VoIP) and unified communications (UC) services revenue and subscribers. “The market for VoIP services has moved well beyond the early...
April 26, 2013
ShoreTel has introduced the ShoreTel Small Business Edition 100 (SBE 100), a unified communications solution tailored to meet the needs of small businesses yet still providing the benefits and functionality that are usually only available to large enterprises. IPC is pleased to be able to offer this new solution to...
April 22, 2013
Avaya recently released a total cost of ownership (TCO) analysis prepared by Tolly Group that found Avaya IP Office to have a lower TCO than ShoreTel solutions. Avaya sponsored the report. This came as a surprise to us, as ShoreTel has long been regarded as having the lowest TCO of...