The TechFirst Customer Success Center is a state-of-the-art help desk designed to provide IPC customers with timely and efficient resolution. The Customer Success Center is staffed by experienced technicians who are experts in solving a wide variety of computer and telephone problems.
The Customer Success Center is available to help you resolve your phone and computer problems Monday through Friday from 7:00 a.m. until 6:00 p.m. (ET). Customers needing assistance for phone-related problems or services should call the Customer Success Center toll-free at 888-472-9497.
When you call, the help desk representative will enter your information into a ticketing system and work with you to provide the appropriate solution. The ticketing system will automatically generate emails to keep you informed of the ticket’s status. If an on-site visit is required, a local Customer Success Representative will be scheduled and dispatched to resolve the problem.
When initiating a service call, please be prepared to provide the following information: