In a previous post, we discussed the benefits of Unified Communications-as-a-Service (UCaaS) for small to midsize businesses (SMBs). UCaaS is more affordable and attainable for smaller organizations with limited IT staff and budgets than an on-premises UC solution. UCaaS also makes it possible to integrate communications and collaboration tools with business applications. This level of integration provides a consistent, reliable communications experience, improves the productivity and engagement of mobile workers, and opens the door for digital transformation initiatives.
While many SMBs have adopted UCaaS, enterprises have more been reluctant to move their phone system to the cloud. However, enterprises can enjoy many of the same benefits of UCaaS as SMBs.
If the number of communication platforms used by SMBs seems high, think about the level of diversity in an enterprise with thousands of employees. UCaaS helps increase productivity by removing much of the complexity of communication and collaboration. For voice calls, instant messaging, video conferencing or any other form of communication, you just open an app and enjoy the same experience, regardless of location and device.
With this simplicity come scalability and flexibility. UCaaS makes it easier to onboard new employees, add new services and users, and remove tools that are no longer needed or used. Just pay as you go for the features you need.
UCaaS can also help enterprises reduce expenses and management overhead. When UC is in the cloud, you eliminate the need to lease or purchase a phone system and invest in on-premises infrastructure. Because cloud service providers typically have robust security tools and are responsible for updates, patches and bug fixes, many day-to-day security tasks come off the plate of in-house security teams. Overall, IT can spend less time managing technology and more time optimizing the delivery of valuable business services.
When upgrading communications strategies, many enterprises make a choice between VoIP and UCaaS. Both are Internet-based but with different advantages. VoIP typically brings lower long distance and international calling costs, as well as simpler management and built-in mobility. UCaaS is more driven by business strategy, such as the need to improve processes, add new services such as video conferencing, and provide a uniform user experience.
UCaaS tends to be the preferred approach for enterprises that:
- Rely heavily on remote workers
- Want to provide customers with more communication options
- Need shared workspaces for collaboration
- Require the flexibility to develop an integrated solution
When evaluating UCaaS solutions, many enterprises look for multiple UCaaS functions as a bundled service, which tends to be more cost-effective. However, the vendor must be able to integrate with third-party apps and support a variety of network connectivity options such as broadband, MPLS and software-defined WAN. To maximize adoption and productivity, make sure the UCaaS solution you choose has a simple, intuitive user interface.
Gartner reports that UCaaS spending among enterprises with 100 to 999 employees reached $1.5 billion in 2017 and is expected to reach nearly $3 billion by 2021. IPC specializes in implementing UCaaS for both SMBs and enterprises. Let us help you choose and deploy a UCaaS solution based on your specific business needs, now and in the future.