Unified Communications Changes the Nature of Work


In the 21st century, work is no longer a place you go, but a thing you do. That’s the nature of the changing workplace. And your phone system needs to work with you – in multiple locations, with a mobile and growing staff, and a customer who demands high-quality communications. You do more. Your phone system needs to support you, not hinder you.

As your business changes and grows, you’re likely hiring employees who will work remotely and flexibly. You may have salespeople who telecommute, consultants who are in the field or staff who work in remote offices. You might be hiring Millennials who expect to work with greater flexibility. You are creating your workplace to meet the changing demands of your employees and your customers.

In fact, there are some estimates that up to half of workforces will be working outside of traditional offices by 2020. And, if you’re trying to attract Millennials to your staff, flexibility is key to their wanting to work for you.

Will Your Current Phone System Support This Changing Work Environment?

Today’s organizations must find ways to empower all of their employees to work effectively and efficiently from any location at any time. Thankfully, cloud technology is making this kind of flexibility a reality — allowing employees to access virtually any file, application, network or communication service from any place with a secure Internet connection.

With a cloud phone system, you can hire staff wherever and whenever you need them, and ensure that they will be able to connect consistently and professionally.

Meet Your Employees Where They Are

Cloud phone systems allow team members to receive company calls, access corporate voicemail, and setup virtual conferences from a basic Internet connection. When employees step out of the office, calls can be forwarded and certain features can be accessed from their mobile phone.

Traditional phone systems, on the other hand, often hinder remote workers’ communication effectiveness because of their limited mobile capabilities. This can result in lost money, lost productivity, and big headaches. Even worse, businesses may pay more for traditional phone systems in the form of equipment maintenance.

Unified communication systems create an overall user experience that makes people feel like an effective part of the team, wherever they are. At the end of the day, that’s good for your team, your company and, most importantly, your customers.

If you want to unify your communications system with your business, employees and customers, then it might be time to consider making a change to the cloud. Our experts can help you determine if the cloud deployment model is right for your organization, and develop an implementation strategy that will deliver rapid time-to-value.