The Benefits of Unified Communications for Government Agencies

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Citizens have grown accustomed to around-the-clock connectivity with businesses, and have come to expect the same level of service and communication from government agencies. They want to have simple access to accurate, up-to-date information and seamless communication with the right government personnel. They also expect services to be delivered and problems to be solved quickly, effectively and transparently.

Many government agencies continue to use legacy communications infrastructure, such as older PBX systems or Centrex-type systems leased from carriers. These older systems are not capable of meeting today’s heightened expectations. They are inflexible, complex and costly to manage and maintain, all of which contributes to slower response times and reduced productivity.

VoIP-based unified communications (UC) enhances the quality and reliability of communications in a way that better meets constituents’ expectations. UC brings together sophisticated collaboration tools and provides instant access to important information through a single interface. Constituent requests involving everything from building permits to pothole repairs to medical care can be submitted through a variety of communications channels. Government employees can then use UC tools to respond and update constituents on the progress of their requests.

In addition to improving service delivery and communication by integrating voice, video and data communication, UC enables government agencies to utilize an infrastructure that is simple, cost-efficient and easy to manage. Real-time collaboration within a single agency and between multiple agencies, regardless of location, facilitates more informed decision-making and helps to keep projects on schedule and on budget.

Since the 2010 Telework Enhancement Act became law, government agencies have seen how leveraging technology to enable employees to work remotely can improve productivity and operational efficiency. Telework also supports continuity of operations initiatives designed to keep government functioning in any situation. The mobile-device integration enabled by modern UC systems allows employees to securely access the same communications environment regardless of device or location. UC has also led to more widespread use of videoconferencing tools, which are easy to use within the UC interface and improve the quality of collaboration.

 

Whether on-premises or in the cloud, today’s UC platforms incorporate fault-tolerant and redundant architectures that help ensure continuous availability when disaster strikes. By providing reliable communication between government agencies during an emergency situation, UC can help prevent a difficult event from turning tragic.

IPC specializes in UC solutions that quickly and reliably connect people and information while reducing capital and operational costs. Our industry-leading technologies provide the reliability, security, interoperability and failover capabilities that are essential to government agencies for both routine, day-to-day tasks and during emergency situations. Let us show you how we can upgrade the quality and efficiency of your communications infrastructure to better serve your constituents.