The Benefits of the Cloud for Your Contact Center

Today’s consumers have more choices than ever, and won’t put up with subpar service. They want to use the digital channel of their choice when contacting your business. And they expect immediate response and a high-quality experience.

Can your contact center keep up?

Fact is, customer demands are changing faster than many businesses can adapt. Legacy on-premises systems lack the features you need and are highly complex to manage and maintain.

You’ve moved your CRM to the cloud — why not your contact center? Contact-Center-as-a-Service (CCaaS) offers key business benefits, including:

  • Next-generation functionality
  • Rich application integration
  • Rapid implementation
  • Greater flexibility and resilience
  • A flexible, opex financial model

IPC offers industry-leading CCaaS solutions from Mitel and Five9. Our experts can design, implement and support a cloud-based contact center that enhances your customer care processes and help you gain competitive advantages.

Contact us today to learn how you can tap the benefits of the cloud for your contact center.

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