Unified Communications

We design, deploy and manage unified communications (UC) systems for businesses of all sizes. These solutions deliver exceptional business value by uniting voice and collaboration tools into a single communications platform that is flexible, reliable and easy to use.

Unified Communications (UC) Deployment Options

At IPC, we understand that some customers want the control and customization of an onsite deployment, while others prefer the cost and scalability advantages of a hosted solution. And some are looking for a hybrid combination of both. That’s why we offer flexibility and choice when it comes to UC deployment.

UC Technologies

Application Integration

Integrating key business applications with the UC platform helps organizations optimize their processes and workflows. This not only improves productivity but leads to more-informed decisions, simpler collaboration, shorter response times and a better customer experience.

Mitel’s IP communications system supports open standards and includes open application programming interfaces (APIs) that enable integration with leading applications. In addition, Mitel has developed an ecosystem of technology partners who offer products that extend the capabilities of the Mitel platform.

That said, integrating phone system functionality with business applications and workflows is a complex undertaking. Most organizations prefer to let an experienced solution provider such as IPC perform the integration. We can help you combine UC capabilities with your business systems and boost the ROI of your Mitel solution.

UC Analytics

When integrated with UC platforms, analytics tools enable organizations gain insights that help them make good decisions, improve productivity and enhance the customer experience. Our UC analytics solutions allow users to filter and aggregate data into customized reports that empower accurate and timely decision-making.

UC analytics are particularly powerful in contact center settings. Data collected on inbound calls can used to enhance the customer experience, identify recurring issues, improve staffing management and increase service quality.

Mobility & Collaboration

Today’s workforce is increasingly mobile and dispersed. We help customers integrate UC technologies with mobile platforms to boost collaboration and improve workflows across geographic barriers.

The Mitel’s mobility solutions make it easy to use mobile devices to access UC features such as video conferencing, desktop sharing, instant messaging and presence. Mobile devices also get desk-phone functionality such as extension dialing, conference calling, company directory, hold and call transfer. All of these features are accessed through one intuitive interface that eliminates the hassle of separate logins, dial-ins and passcodes.

Contact Center

Customers expect to communicate with your organization on the channels they prefer, be that voice, email, chat, SMS or social. However, many contact center applications are challenging to integrate with the IP communications infrastructure, and create an inconsistent customer experience. Mitel has developed easy-to-implement solutions that enable seamless interactions with customers.

Mitel’s portfolio of flexible contact center solutions provides advanced features such as intelligent call routing and media handling and Interactive Voice Response (IVR). Contact center agents can respond to all customer requests through a single interface that is easy to use and navigate. Telecommuting features enable organizations to support work-at-home programs and tap a wider pool of talent while ensuring effective communication both externally and internally

Powerful management tools enable supervisors to quickly and easily design the optimal customer experience, and gain unmatched visibility into customer interactions in order to improve productivity and performance. The platform also includes a framework for seamless integration with CRM and other third-party applications.

IPC has extensive experience in the design and implementation of Mitel contact center solutions. We can help you leverage the efficiency and simplicity of Mitel to provide an exceptional customer experience in today’s multichannel environment.