Enhancing the Guest Experience with Unified Communications

The hospitality sector is growing rapidly, which means increasing competition from both established players and new market entrants. At the same time, guests are becoming more demanding. Hotels, resorts and cruise lines must deliver the amenities consumers want to ensure a high-quality guest experience.
IPC, through its partnership with Mitel, delivers unified communications (UC) solutions that streamline operations and enhance customer engagement. Whether hosted on-premises, or in a public, private or hybrid cloud, UC solutions from Mitel and IPC enable you to consolidate, integrate and simplify your communications platforms.

  • Reduce costs and IT operational overhead through economies of scale
  • Create a more consistent communications experience for both staff and guests
  • Enable guests to stay connected no matter where they are on your property
  • Mobilize your staff with communication tools and apps customized to your processes
  • Expedite guest requests with automated tracking, fulfillment and follow-up tools
  • Integrate your communications platform with key applications
  • Gain contact center features that automatically route calls to the right person

The IPC team also has expertise in Internet of Things (IoT) solutions for the hospitality sector, including asset tracking, building management, fleet management, security and guest services.

Contact us today to learn how advanced UC and IoT solutions can help you increase customer satisfaction, boost the bottom line and gain competitive advantages.

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