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Unified CommunicationsDriving Business Performance
Driving Business PerformanceUnified Communications

IPC Customizes and Simplifies Unified Communications

As customer communication preferences become more varied and complex, integrating communications into a single network can have a transformative effect on operations, improving responsiveness, engagement, security, and data integrity. By the same notion, workforces have become more complex with the here-to-stay popularity of remote work.

Unified Communications (UC) is not a One-Size-Fits-All Solution

Every business has its unique infrastructure considerations, workflows, and customer needs. Some businesses want the control of onsite deployment, while others prefer the cost savings and scalability of a hosted solution. Some require a hybrid combination of both. With our expertise and status as both a Mitel Platinum Partner and a Ring Central Premium Partner, we can design a UC platform that offers all the utility and benefits you’re looking for.

Application Integration
  • Integrating key business and consumer applications to optimize processes and workflows
  • Improved productivity, collaboration, response times and customer engagement
Mobility and Collaboration
  • Video conferencing, desktop sharing, instant messaging and mobility solutions available on any device
  • Desk-phone functionality such as extension dialing, conference calling, and more
Advanced Analytics
  • Leverage artificial intelligence to predict customer behavior and improve network performance
  • Filter and aggregate data into customized, actionable reports
Contact Center Solutions
  • Seamless, omnichannel interactions across voice, email, chat, SMS, and social media
  • CRM integration and powerful tools for managers to improve agent and customer engagement

Unified Communications (UC) is not a One-Size-Fits-All Solution

Every business has its unique infrastructure considerations, workflows, and customer needs. Some businesses want the control of onsite deployment, while others prefer the cost savings and scalability of a hosted solution. Some require a hybrid combination of both. With our expertise and status as both a Mitel Platinum Partner and a Ring Central Premium Partner, we can design a UC platform that offers all the utility and benefits you’re looking for.

Application Integration
  • Integrating key business and consumer applications to optimize processes and workflows
  • Improved productivity, collaboration, response times and customer engagement
Mobility and Collaboration
  • Video conferencing, desktop sharing, instant messaging and mobility solutions available on any device
  • Desk-phone functionality such as extension dialing, conference calling, and more
Advanced Analytics
  • Leverage artificial intelligence to predict customer behavior and improve network performance
  • Filter and aggregate data into customized, actionable reports
Contact Center Solutions
  • Seamless, omnichannel interactions across voice, email, chat, SMS, and social media
  • CRM integration and powerful tools for managers to improve agent and customer engagement

Unified Communications Technology Platforms

Mitel and RingCentral are the leading providers of unified communications technology. As a Mitel Platinum Partner and a Ring Central Premier Partner, we can tailor the most effective and cost-efficient UC solution for your business.

MiVoice Business & MiVoice Connect

MiVoice Business integrates UC with various infrastructure types, including on-premise and public or private cloud. MiVoice Connect is an on-site business phone system with IM, video, desktop sharing, conference calling, and apps.

RingCentral MVP

MVP brings together employees, customers, vendors, partners and everyone in between on one powerful app. Your teams can seamlessly message, call and meet over mobile, desktop, and even browsers.

Get A Communications Platform That Improves Business Performance

Unified communications is the future of business communications and the best conduit to your customers. Multichannel communication and collaboration are quickly becoming the norm across industries. With IPC’s extensive unified communications experience we can design and optimize the ideal UC platform for today and tomorrow.

Contact IPC Today
Call 877-947-2835

Additional Unified Communications Resources