Managed Communications

IPC offers a managed communication solution that provides the financial and operational benefits of the cloud with the security and control of an onsite deployment. With a distinctive combination of managed services and special financing, customers gain the ability to modernize their communications infrastructure while protecting capital and credit lines for other business needs.

Our exclusive financing options allow customers to acquire technology without the burden of large capital expenditures. Technology purchases are financed through an operating expense leasing arrangement designed to run side-by-side with a cloud service contract. This eliminates large, upfront capital investments in depreciating assets and helps preserve the company’s debt ratios.

Over the course of a service agreement, IPC manages and maintains the gear exclusively for the customer in a single-tenant model. When the contract is up, customers have multiple, flexible end-of-term options. They can choose to renew the agreement, refresh or return the equipment, or buy the gear and convert everything to an on-premises deployment.

First and foremost, IPC’s managed communication solution delivers the advanced communication technologies you need to conduct business. These include:

Cloud Voice Communications

Communication services are delivered from a secure, managed data center environment in a private cloud solution. Customers get the call quality and features of an enterprise-class IP phone system for one affordable monthly fee. Customers can also experience the benefits of unified communications by upgrading to our professional-grade version, which includes web conferencing, Internet fax, call recording, chat, presence management and social media integration.

Cloud Contact Center

Our virtual contact center is a private cloud-based call center solution that increases agent productivity and enables flexible call center management at a fraction of the cost of traditional call center solutions. It integrates with leading CRM software and allows customers to easily manage remote and in-house agents, regardless of location.

Cloud Video

Our private cloud-based video conferencing is flexible and easy to use. It enables businesses to collaborate through voice, video and content sharing, connecting up to 20 participants at a time. It works with a variety of video phones and telepresence systems, as well as computers with webcams. Users can instantly schedule video conferences online, and joining a video conference is as easy as clicking on a link or dialing a telephone number.