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Customer ExperienceEngaging Customers to Earn Their Loyalty
Engaging Customers to Earn Their LoyaltyCustomer Experience

Today’s customer expects to feel special during every interaction.

Customers of any demographic can move between phone, SMS/text, web-chat, social media, and more. Providing those communication channels to your business—and offering excellent customer service on each one–is critical for a customer experience that provides a competitive advantage. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. IPC Cloud Technology Services partners with the world’s leading providers to provide strategic CCaaS solutions for your business. 

1%
of customers expect quick resolutions on their preferred communications channel1
1x
in past year customers left a brand due to a negative experience with customer service1
1%
of customers have left a brand due to inconvenient call center practices1

The Benefits of CCaaS

  • Omnichannel: Voice, Chat/Bots, Social Media, SMS, Video, Email
  • Agility and speed when adding locations
  • Intelligent call routing that maximizes productivity
  • Integration with CRM, Database & RESTful API 
  • Voice Authentication
  • Workforce Management
  • Workforce Optimization
  • On-demand access to customer information
  • AI-Powered Analytics—real-time and historical
  • Cost-effective upgrades
  • 24/7 comprehensive professional services and technical support
  • Disaster recovery
  • Hosted in secure data centers
  • Loyalty, New Customers, Repeat Sales, Positive Reviews

AI Technology That Optimizes the Human Touch

By leveraging artificial intelligence, live call metrics, and automation tools, the latest CcaaS solutions can accommodate a remote workforce while providing a more seamless customer experience. Today’s workforce management tools reduce customer wait times and reduce live agent expenditures—all with the AI data to optimize staffing loads to meet customer demands while saving money.

Get The IPC CX Advantage

40+ Years CX Experience
Nationwide Presence
Dedicated CX Design Teams
Expert CX Support

Let’s create a CX platform that delivers a more meaningful experience for your customers and will translate to more sales for your business. With deep expertise in customer experience consulting and implementation, IPC can design the most effective CX strategy for your business and integrate the most efficient technology for you and your customers. Contact IPC today, and tell us about your customers and your business. 

Get The IPC CX Advantage

40+ Years CX Experience
Nationwide Presence
Dedicated CX Design Teams
Expert CX Support

Let’s create a CX platform that delivers a more meaningful experience for your customers and will translate to more sales for your business. With deep expertise in customer experience consulting and implementation, IPC can design the most effective CX strategy for your business and integrate the most efficient technology for you and your customers. Contact IPC today, and tell us about your customers and your business. 

Customer Experience Resources

1 https://www.ringcentral.com/lp/contact-center-customer-experience.html