TechFirst Help Desk
TechFirst’s IT help desk services from IPC provide you with the peace of mind that professionally trained and experienced technicians are on call 24/7. Their knowledge spans the breadth of today’s IP unified communications and other key technologies, providing you with a single, trusted source for end-to-end IT solutions and support.
The economics of outsourced help desk services from IPC give your organization the support you need while enabling you to avoid costly employee overhead, training and turnover. TechFirst IT Help Desk frees your IT staff to focus on core requirements, and eliminates the productivity-draining “shoulder tap” support requests that often burden tech-savvy personnel. We will accept help desk calls directly from your staff, eliminating the need to designate one or more contacts to act as conduits for IT issues.
TechFirst Help Desk services include:
- 24/7 access to a professional, certified Customer Success Representative
- Fixed flat monthly fee or hourly rates, whichever is better for you
- The knowledge to support thousands of desktops and IP telephones
- Built-in data recovery to protect your business
- Unlimited nationwide remote IT support