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IPC


Cheers Sign

What ‘Cheers’ Teaches Us about Customer Service

IPC’s Eric Bowling explains how the TV show ‘Cheers’ illustrates the
three tenets of customer service: Identify, Anticipate and Serve.

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Is Your Contact Center Making Spirits Bright?


Journey Map

The Road to Customer Satisfaction

Why the customer journey map is an essential business tool.

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7 Reasons

7 Reasons to Move Your Contact Center to the Cloud

This Frost & Sullivan report explains the role of a cloud-based contact center solution in digital transformation and the customer experience.

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Deliver Better Customer Experiences with New Mitel CCaaS Solution


Metrics

Using the Right Metrics

Organizations should keep the contact
center focused on customer satisfaction.

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Additional Resources:


Why UC Monitoring Is Critical to Optimizing the User Experience


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