The cloud has undeniably transformed how we purchase, deploy and utilize business technology, but that doesn’t mean we don’t still depend upon on-premises technology. While startup businesses might be able to go all-in on the cloud for their IT needs, most established companies with existing data, applications and other resources on-premises would find it prohibitively expensive to do a “rip-and-replace” cloud migration.
Communications infrastructure is a good example. By their very nature, these platforms are big, complicated and messy with lots of moving parts. Unified communications is particularly complex because it isn’t a single application but rather a collection of distinct technologies. In addition to the sunk costs, shifting all that to the cloud has traditionally presented organizations with a number of challenges related to integration, connectivity and more.
Mitel is committed to changing all that. As part of an overall strategy designed to facilitate digital transformation opportunities for its customers, the business communications leader is making it easier for companies to migrate to the cloud at their own pace while continuing to use their existing investments.
A key to Mitel’s strategy is CloudLink, a new enablement technology that connects premises-based platforms to the cloud, allowing customers to access cloud communications and collaboration applications without completely abandoning their existing infrastructure. CloudLink will make it easier for organizations to realize the cost savings of cloud option, better support today’s mobile workforce, and shift much of the management burden to the cloud provider.
A key feature of CloudLink is that it enables any Mitel call control platform to interface with cloud-based applications. That is essential to accommodate the variety of platforms under the Mitel umbrella following several recent acquisitions. With this feature, CloudLink ensures newly acquired customers don’t have to upgrade to a Mitel-branded call control solution and handset. Instead, customers with ShoreTel, Aastra or Toshiba platforms can continue to use the call control engine they currently have with support from Mitel.
Additionally, CloudLink gives application developers access to roughly 60 million telephones that are connected to these different call control platforms. Because CloudLink normalizes proprietary call control signaling, applications built in CloudLink can use nearly any PBX a customer already has in place.
By eliminating compatibility issues and providing expanded application access, CloudLink also removes many barriers to cloud integration. Applications can be optimized for specialized requirements and natively integrated into the operating system to streamline workflows and power collaboration from anywhere.
Mitel’s strategy also provides a boost for Internet of Things (IoT) initiatives. CloudLink serves as an aggregation point for IoT sensors and can trigger communications actions or responses — effectively giving IoT-enabled machines a voice. For example, if a building IoT sensor detects a sudden rise in carbon monoxide levels, it can trigger an alert to a service technician through the Mitel PBX.
When companies talk about digital transformation, they’re talking about using technology to become more agile and responsive than ever before possible. To a large degree, that involves leveraging the cloud to recast traditional business processes. With CloudLink, Mitel is enabling organizations to easily integrate with cloud platforms, build new communication and collaboration apps, and launch IoT initiatives — while protecting their infrastructure investments. Give us a call to learn more about what’s possible with Mitel CloudLink.