Sweatpants, snacks and scented candles may help us make our work-from-home reality a little more tolerable, but those things don’t do much to help us be productive. For that, we require technologies that allow us to communicate and collaborate effectively with colleagues, partners and customers.
Although remote work has enjoyed mainstream acceptance in recent years, few organizations were fully prepared for their entire workforce to become remote almost overnight. The COVID-19 pandemic forced many businesses to stitch together a patchwork of tools in order to extend network services, voice and video communications, and essential business applications to dozens or even hundreds of remote employees.
Organizations that had already developed a strong cloud backend were ahead of the game once stay-at-home orders were issued. The cloud’s extreme flexibility and scalability was tailor-made for providing remote workers with secure, anytime/anywhere access to files, documents and applications.
Cloud-based team meeting and collaboration solutions have proven to be essential for allowing far-flung employees to remain connected, share ideas, solve problems and coordinate efforts. Cloud-based collaboration platforms such as Mitel MiCollab are experiencing record usage levels.
Our customers are expressing interest in Mitel’s new MiTeam Meetings solution. Launched in March, it leverages the Amazon Web Services global cloud infrastructure to integrate video, chat and voice with the MiCollab application to provide a real-time virtual meeting and workspace. It creates an integrated workstream with messaging, content sharing, white boarding, task assignment, and real-time voice and collaborative meetings.
MiCollab is a collaboration platform that allows users to access unified communication features through a desktop client, a softphone app, and supported iOS and Android mobile devices. With MiCollab, users can collaborate anywhere on any device with the same set of tools and a consistent look and feel. It provides advanced conferencing features such as remote desktop control, screen sharing, public and private chats, file transfers and more.
Mobile access to all these collaboration features is another key element of Mitel’s strategy. MiCloud Connect combines telephony, conferencing, instant messaging, video, collaboration, and contact center communications in a unified communications solution. A smartphone app allows users to access all these functions from a mobile device with no loss of functionality.
While team collaboration platforms and other cloud services are essential for supporting a remote workforce, these aren’t do-it-yourself technologies — particularly at the scale most companies now need. With significantly more users connecting remotely, bandwidth consumption and resource contention can quickly become issues.
Organizations must do some upfront work to make sure the underlying network can properly support the increased network traffic. Much of that traffic will be generated by latency-sensitive voice and video applications that won’t tolerate latency, packet loss or jitter.
A qualified solution provider such as IPC can address these issues and more following a thorough network readiness assessment. The process will evaluate your existing hardware and software portfolio, service levels, device configurations, bandwidth and power levels. This data will help identify any problems, gaps or risks that could hinder deployment and frustrate end-users.
The pandemic has upended conventional workplace standards. Every day is casual Friday! However, even employees in sweatpants and T-shirts need buttoned-down technology solutions in order to work efficiently. Give us a call for Mitel support if you’d like to discuss ways to better support your remote workforce.