Master your communications platform, make a seamless transition to the cloud, and improve the customer experience with IPC Tech.
Do you have ready access to the data you need to manage and support your communications platform? The Brightmetrics analytics solution for MiVoice Connect collects and correlates data from multiple sources so you can make the best decisions for your organization. It can be configured to precisely meet your business requirements, and allows you to dive as deep into the data as needed. This webinar will show you how the advanced reporting and troubleshooting capabilities of Brightmetrics can give you better insight into communication. Read More.
MiVoice Connect Director is a web-based tool for managing a MiVoice Connect system from anywhere on an IP network. You use Connect Director to configure and maintain all aspects of the Mitel Connect system. Connect Director also includes maintenance pages that let you view status and issue maintenance commands for system components, including remote servers. In this webinar you’ll learn how to manage users, navigate the various features, and generate reports. Read More.
You are probably capturing a wealth of customer data in your MiVoice Connect contact center platform, but are you taking full advantage of it? In this webinar, you’ll learn about the powerful reporting features of MiVoice Connect and how you can leverage them to gain the business intelligence needed to make better business decisions. With the right reports, you’ll not only be able to quickly respond to customer demands but anticipate customer needs. Read More.
If you spend most of your time away from your desk, you know the critical importance of having communication and collaboration tools right on your mobile device. This webinar will provide an overview of Mitel’s mobility solutions for anytime, anywhere access. Mitel’s industry-leading mobility solutions give road warriors the same feature-rich communications experience they have in the office, no matter where they are or what device they are using. Read More.
SIP trunking plays an important role in unified communications, connecting both IP and analog devices via the Internet and eliminating the need to maintain separate voice circuits or replace legacy equipment. If you’re planning to migrate to SIP, you won’t want to miss the webinar. We’ll debunk some SIP trunking myths and show you how to plan for the migration. Read More.