TRAINING VIDEOS FROM IPC TECH

SIP trunking plays an important role in unified communications, connecting both IP and analog devices via the Internet and eliminating the need to maintain separate voice circuits or replace legacy equipment. We’ll debunk some SIP trunking myths and show you how to plan for the migration.  Read More.

Proliferating devices and data-intensive applications place ever-increasing demands on wireless networks. High user expectations for great Wi-Fi performance can put pressure on IT teams. But teams often lack the necessary data on network operations and performance to deliver high service levels. What if you had all the necessary insight into your wireless network, right at your fingertips?  Read More.

You are probably capturing a wealth of customer data but are you taking full advantage of it? Customers expect more from contact centers today. Keeping pace requires experience innovation. Talkdesk is a new kind of cloud contact center that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience. Seamlessly integrate to any application or database to instantly improve YOUR customer’s experience.  Read More.

Whether or not you agree with peoples’ reaction to the possible Pandemic, the current world events create a moment of pause to consider your current Business Continuity Plans and how your various systems can support a remote work environment. Watch IPC’s interactive discussion on the available Mitel tools to help facilitate a unified communications strategy in a scattered workforce environment.  Read More.

MiVoice Connect is a powerful yet easy-to-use tool that helps you optimize your Mitel unified communications solution. Its intuitive interface gives you access to robust functionality that simplifies the way you work. Built-in collaboration tools — including instant messaging, audio and video conferencing, and desktop sharing — make you more productive. This webinar will provide a look at the key features of the MiVoice Connect client so you can get up to speed quickly.  Read More.

Do you have ready access to the data you need to manage and support your communications platform? The Brightmetrics analytics solution for MiVoice Connect collects and correlates data from multiple sources so you can make the best decisions for your organization. It can be configured to precisely meet your business requirements, and allows you to dive as deep into the data as needed. This webinar will show you how the advanced reporting and troubleshooting capabilities of Brightmetrics can give you better insight into communication.  Read More.

MiVoice Connect Director is a web-based tool for managing a MiVoice Connect system from anywhere on an IP network. You use Connect Director to configure and maintain all aspects of the Mitel Connect system. Connect Director also includes maintenance pages that let you view status and issue maintenance commands for system components, including remote servers. In this webinar you’ll learn how to manage users, navigate the various features, and generate reports.  Read More.

You are probably capturing a wealth of customer data in your MiVoice Connect contact center platform, but are you taking full advantage of it? In this webinar, you’ll learn about the powerful reporting features of MiVoice Connect and how you can leverage them to gain the business intelligence needed to make better business decisions. With the right reports, you’ll not only be able to quickly respond to customer demands but anticipate customer needs.  Read More.