Master your communications platform, make a seamless transition to the cloud, and improve the customer experience with IPC Tech.

Understanding TmsNCC Log Files

For the last part of our Mitel VoiceConnect Admin Training series, we talk about TmsNcc logs and the review processes we use at IPC. We will go into great detail on inbound and outbound calls as well as some troubleshooting basics.  Read More.

Pulling Log Files

Our latest webinar highlights a key element to administering your Mitel System: pulling log files. By reviewing your logs you can identify and troubleshoot a wide variety of issues, so we will talk about how to pull them, how to look through them, and most importantly, how to make sense of them.  Read More.

Configuring Event Filters

Do you need better visibility into your MiVoice Connect system in realtime? IPC shows you how to configure event filters and get notified of an event before anyone else.  Read More.

MACs – Moves, Adds, and Changes

Are you looking to take your knowledge of Mitel Connect to the next level? This webinar is part 1 of a 4 part training series on Administration Function Training. It was led by the best and brightest engineering minds who take an in depth look into 4 critical task for any system admin! This first part centers around Administration Moves, Adds and Changes.  Read More.

Supporting your Customers with a Scattered Workforce

Delivering on high levels of Customer Service and Customer Experience take on a whole new meaning when faced with quarantine and your work from home technology. Your organization’s capacity to not only survive, but thrive in a scattered environment depends on your ability to provide consistent, scalable, always available, and even transformational service to your customers.  Read More.

Best Path to the Cloud

More and more organizations are migrating their unified communications to the cloud, but is it right for you? This webinar will address the benefits and potential challenges of cloud-based Unified-Communications-as-a-Service solutions, and some of the things you’ll need to consider in developing a migration plan.  Read More.

Build a Better Work-from-Home Communication Strategy

You have users who work from home. They need full access to the corporate communications and collaboration tools. This webinar will show you how to develop a strategy for integrating your work-from-home users with your Mitel unified communications platform. Your remote workers will feel more engaged and connected, and have the resources they need to be productive.  Read More.

Stay ahead of the industry with expert training on the latest strategies and solutions for unified communications. See upcoming webinars from IPC. Sign up now!

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