Delivering on high levels of Customer Service and Customer Experience take on a whole new meaning when faced with quarantine and your work from home technology. Your organization’s capacity to not only survive, but thrive in a scattered environment depends on your ability to provide consistent, scalable, always available, and even transformational service to your customers. Read More.
TRAINING VIDEOS FROM IPC TECH
Master your communications platform, make a seamless transition to the cloud, and improve the customer experience with IPC Tech.
More and more organizations are migrating their unified communications to the cloud, but is it right for you? This webinar will address the benefits and potential challenges of cloud-based Unified-Communications-as-a-Service solutions, and some of the things you’ll need to consider in developing a migration plan. Read More.
You have users who work from home. They need full access to the corporate communications and collaboration tools. This webinar will show you how to develop a strategy for integrating your work-from-home users with your Mitel unified communications platform. Your remote workers will feel more engaged and connected, and have the resources they need to be productive. Read More.
SIP trunking plays an important role in unified communications, connecting both IP and analog devices via the Internet and eliminating the need to maintain separate voice circuits or replace legacy equipment. We’ll debunk some SIP trunking myths and show you how to plan for the migration. Read More.
Proliferating devices and data-intensive applications place ever-increasing demands on wireless networks. High user expectations for great Wi-Fi performance can put pressure on IT teams. But teams often lack the necessary data on network operations and performance to deliver high service levels. What if you had all the necessary insight into your wireless network, right at your fingertips? Read More.
You are probably capturing a wealth of customer data but are you taking full advantage of it? Customers expect more from contact centers today. Keeping pace requires experience innovation. Talkdesk is a new kind of cloud contact center that allows you to easily adapt to the evolving needs of your customers, resulting in increased productivity, higher cost savings and better customer experience. Seamlessly integrate to any application or database to instantly improve YOUR customer’s experience. Read More.
Whether or not you agree with peoples’ reaction to the possible Pandemic, the current world events create a moment of pause to consider your current Business Continuity Plans and how your various systems can support a remote work environment. Watch IPC’s interactive discussion on the available Mitel tools to help facilitate a unified communications strategy in a scattered workforce environment. Read More.
MiVoice Connect is a powerful yet easy-to-use tool that helps you optimize your Mitel unified communications solution. Its intuitive interface gives you access to robust functionality that simplifies the way you work. Built-in collaboration tools — including instant messaging, audio and video conferencing, and desktop sharing — make you more productive. This webinar will provide a look at the key features of the MiVoice Connect client so you can get up to speed quickly. Read More.