Preparing for the Hybrid Work Environment
The past year has brought a seismic shift in how, when and where we work, and the days of reporting to an office Monday through Friday for a 9-to-5 workday…
IPC TECHNOLOGIES BLOG
Read about the latest technology news on our blog. Keep checking back to learn more as we update our information regularly.
Unify Disparate Communication Channels with Mitel for Microsoft Teams
The global shift to remote work during the pandemic has illustrated both the value and the shortcomings of digital communications platforms. It’s hard to imagine how companies could have remained…
Enhanced Communication Technologies Key to Remote Government Operations
On May 4, 2020, the U.S. Supreme Court heard oral arguments in a trademark dispute involving the travel reservation company Booking.com. It was a momentous occasion, but not so much…
4 Technologies for Enhancing the Customer Experience in 2021
This time last year, some industry analysts suggested that brands and businesses would reconsider their approach to customer experience in 2020 by curtailing expensive and disruptive digital transformation initiatives that…
Should You Upgrade Your Phone System or Move to the Cloud?
Reliable communication is not just a mission-critical function for businesses — it’s a matter of survival. A loss of phone service can result in lost sales, lost customers and lost…
Why You Should Integrate UCC and Contact Center Solutions
The coronavirus pandemic accelerated the shift toward remote working, fueling a boom in the adoption of unified communications and collaboration (UCC) solutions. IDC reports that worldwide UCC revenue grew by…
Improving the B2B Customer Experience
There’s a tendency to think of customer experience (CX) as a measure of the relationship between businesses and consumers, but business-to-business (B2B) transactions require every bit as much attention. Given…
4 Ways Contact Centers Can Boost Customer Engagement in 2021
In our last post, we discussed how cloud-based contact center solutions can help companies address the challenges of remote operations while enhancing the customer experience. With contact centers likely to…
Is Your Contact Center Platform Keeping Customers Engaged and Connected?
In a recent post, we discussed the importance of having a personal touch when dealing with customers during the COVID-19 pandemic. It is good to remember that actions speak louder…
How Cloud-Based Solutions Improve Healthcare Communications
Very often in the healthcare industry, effective communication is literally a life-or-death issue. Most patient encounters require collaboration among a multidisciplinary group of doctors, nurses, technicians, pharmacists, case managers and…