IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

4 Ways Contact Centers Can Boost Customer Engagement in 2021

December 17, 2020

Blog, Contact Center, Customer Satisfaction

In our last post, we discussed how cloud-based contact center solutions can help companies address the challenges of remote operations while enhancing the customer experience. With contact centers likely to…

Is Your Contact Center Platform Keeping Customers Engaged and Connected?

December 10, 2020

Blog, Contact Center, Customer Satisfaction

In a recent post, we discussed the importance of having a personal touch when dealing with customers during the COVID-19 pandemic. It is good to remember that actions speak louder…

How Cloud-Based Solutions Improve Healthcare Communications

December 3, 2020

Blog

Very often in the healthcare industry, effective communication is literally a life-or-death issue. Most patient encounters require collaboration among a multidisciplinary group of doctors, nurses, technicians, pharmacists, case managers and…

Are Your Employees Actually Using Your Collaboration App?

November 16, 2020

Blog, Collaboration

Team collaboration apps have become essential additions to the IT stack, providing a platform through which remote workers can work cooperatively with colleagues, customers, partners and suppliers. However, some research…

How to Create a Powerful Virtual Customer Experience

November 9, 2020

Blog, CCaaS, Contact Center, Customer Satisfaction, Videoconferencing

The pandemic has driven significant shifts in consumer spending patterns, including a massive migration to online shopping. With evidence suggesting this likely will become a permanent adjustment, organizations must take…

Don’t Let Hidden Risks Derail Your Cloud Migration Initiatives

October 30, 2020

Blog, Cloud

The coronavirus pandemic has sparked a massive surge in the use of cloud-based communication and collaboration solutions such as Unified-Communications-as-a-Service (UCaaS). According to one new study, 97 percent of enterprise…

Optimize and Secure Your Communications Systems with Software Assurance Plans

October 23, 2020

Blog, Security, Unified Communications

In the early days of information systems, most software consisted of fairly simple sets of binary instructions that told computers how to work. Today, software is the engine that drives…

How the Right Partner Can Help Ensure UC Success

October 15, 2020

Blog, Unified Communications

Effectively supporting a remote workforce requires a solid business communications strategy that enables people to connect and collaborate through a variety of channels. That’s why so many organizations have accelerated…

CCPA Compliance Helps Contact Centers Maintain Data Privacy

October 9, 2020

Blog, Contact Center

As the central point of interaction between a business and its customers, the contact center handles, stores and processes immense amounts of sensitive consumer data. That makes contact centers inviting…

IPC Technologies Blog

4 Ways Contact Centers Can Boost Customer Engagement in 2021

Is Your Contact Center Platform Keeping Customers Engaged and Connected?

How Cloud-Based Solutions Improve Healthcare Communications

Are Your Employees Actually Using Your Collaboration App?

How to Create a Powerful Virtual Customer Experience

Don’t Let Hidden Risks Derail Your Cloud Migration Initiatives

Optimize and Secure Your Communications Systems with Software Assurance Plans

How the Right Partner Can Help Ensure UC Success

CCPA Compliance Helps Contact Centers Maintain Data Privacy

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