How Digital Convergence Enhances Cloud-Based Communications
The tech world has been buzzing about digital transformation for a few years now, but it took a pandemic to bring the concept into clear focus for many organizations. Those…
IPC TECHNOLOGIES BLOG
Read about the latest technology news on our blog. Keep checking back to learn more as we update our information regularly.
5 Changes Necessary to Support Long-Term Hybrid Work
Making the transition to a hybrid work model in which employees split time between home and the office won’t be as simple as it might seem. Even though companies have…
Building Customer Trust Through the Contact Center
Trust is an essential element of customer relationships. It may take years to earn that trust, but it can be lost in an instant. Wells Fargo provides a cautionary tale.…
Remote Workers Need New Learning and Development Options
A tight labor market and rapid technology advances are contributing to widening workplace skills gaps. An astonishing 87 percent of companies worldwide say they currently have skills gaps or expect…
5 Reasons Improved Collaboration Is a Priority for SMBs
Collaboration is typically viewed as an enterprise business solution that allows very large organizations to connect widely distributed teams, departments and branch locations. After the disruptive events of the past…
Happy Employees Equal Happy Customers
Most businesses understand the importance of delivering an exceptional customer experience. However, many fail to recognize the value of creating a great employee experience. At one time or another, almost everybody…
How AI is Revolutionizing the Contact Center
Consumers today have come to expect fast, accurate and frictionless customer support at any time of day — if not from a live agent, then at least via a self-service…
4 Considerations for Returning to the Office
As more people are vaccinated and COVID infection rates continue a downward trend, companies are making plans to bring back office workers who have been working remotely for more than…
Effective Telecom Management Starts with an Accurate Inventory
Telecommunications infrastructure and services have been critical for keeping organizations connected with their employees, partners and customers during the pandemic. Despite surging demand and shifting requirements, there have been few…
How Happy Employees Help Create Happy Customers
It’s no secret that customer satisfaction directly impacts the bottom line — more than 80 percent of U.S. consumers say they have stopped doing business with a company because of…