IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

Be Prepared for the Complexity of Migrating Your Contact Center to the Cloud

February 27, 2020

The IPC Team

Blog, Cloud, Contact Center

In the previous post, we explained why migration to a cloud-based contact center is inevitable. The cost efficiency, scalability and flexibility of the cloud make it almost impossible to justify…

Your Contact Center Will Eventually Be in the Cloud. Here’s Why.

February 17, 2020

The IPC Team

Blog, Cloud, Contact Center

Migrating the contact center to a cloud-based solution is a matter of “when,” not “if.” The traditional contact center, with dozens or even hundreds of agents fielding customer calls from…

With Remote Workforces Here to Stay, UCaaS Is an Absolute Must

February 13, 2020

The IPC Team

Blog, Unified Communications

Three-quarters of respondents to a recent survey by IWG believe flexible working has become the new normal, while 80 percent would choose a job that offered the ability to work…

How You Can Capitalize on the Voice Call Renaissance

February 4, 2020

The IPC Team

Blog, Customer Satisfaction, IP Communications

Industry analysts have long speculated that voice calls as a means to communicate with customers would go the way of the dinosaur. Even email seems a bit antiquated as customers…

Does Your Contact Center’s Call Recording Policy Meet Regulatory Requirements?

January 28, 2020

The IPC Team

Blog, Contact Center

The problem is that rules with consent to be recorded differ from state to state, with some requiring one-party and some requiring two-party. The good news is that solution for consent and compliance begins with your employees. Read More.

Why AI in the Contact Center Is Critical to Improving the Customer Experience

January 23, 2020

The IPC Team

Artificial Intelligence, Blog, Contact Center

It shouldn’t surprise anyone that the increased emphasis on the customer experience as a top business priority in recent years has coincided with increased adoption of artificial intelligence (AI) in…

How Tools, Processes and Culture Affect Communications Efficiency

January 15, 2020

The IPC Team

Blog, IP Communications

Traditionally, a phone system was a long-term investment in expensive, on-premises equipment. Because the mere suggestion of repeating that expense is enough to make any business owner shudder, organizations would…

Unified Communications as a Service Support

UCaaS and the C-Suite: Why Senior Execs Are Buying into Cloud Communication

January 8, 2020

The IPC Team

Blog, Cloud, Unified Communications

In a recent study from Nemertes Research, 19.1 percent of respondents said they are now using Unified Communications-as-a-Service (UCaaS) for voice calls, a significant increase from just 11.9 percent a…

Integrated, Intelligent, Customer-Focused: Contact Center Trends for 2020

December 23, 2019

The IPC Team

Blog, Contact Center

The emergence of the customer experience as a nearly universal top priority during the past few years caused many organizations to reassess their contact centers in 2019. Traditionally, the goal…

How Effective Is Your School District’s Mass Notification System?

December 16, 2019

The IPC Team

Blog

When an emergency strikes, organizations must be able to quickly disseminate information to employees, business partners, vendors and customers. Alerts need to be carefully coordinated to keep people safe and…

IPC Technologies Blog

Be Prepared for the Complexity of Migrating Your Contact Center to the Cloud

Your Contact Center Will Eventually Be in the Cloud. Here’s Why.

With Remote Workforces Here to Stay, UCaaS Is an Absolute Must

How You Can Capitalize on the Voice Call Renaissance

Does Your Contact Center’s Call Recording Policy Meet Regulatory Requirements?

Why AI in the Contact Center Is Critical to Improving the Customer Experience

How Tools, Processes and Culture Affect Communications Efficiency

UCaaS and the C-Suite: Why Senior Execs Are Buying into Cloud Communication

Integrated, Intelligent, Customer-Focused: Contact Center Trends for 2020

How Effective Is Your School District’s Mass Notification System?

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