IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

Improve the Customer Experience by Optimizing Call Flow in Your Contact Center

December 9, 2019

The IPC Team

Blog, Contact Center, Customer Satisfaction

Want to improve the customer experience through your call center? Minimize hold times, connect callers to the right agent and more with call flow optimizations, including interactive voice response (IVR) systems. Read More.

Does Your Contact Center Satisfy Data Privacy?

Does Your Contact Center Satisfy Today’s Data Privacy Requirements?

December 4, 2019

The IPC Team

Blog, Contact Center, Security

With regulations like the Consumer Privacy Act (CCPA) going into effect and more and more states to follow, it’s vital that business provide communications that are not only highly personalized, but as private and secure as possible. Read More.

Workforce Optimization is Critical to Contact Centers

Why Workforce Optimization Is Critical to a Successful Contact Center

November 26, 2019

The IPC Team

Blog, Contact Center

This is Part 2 of our look into workforce optimization’s power to maximize productivity while improving the customer experience. In this post, we look at leveraging workforce optimization for contact centers. Read More.

Workforce Optimization Enhances Work Productivity

How Workforce Optimization Enables You to Work Smarter and Faster

November 20, 2019

The IPC Team

Blog, Customer Satisfaction

Maximizing employee productivity and efficiency, streamlining operations, and enhancing the customer experience with the right strategy. This is Part 1 of a two-part series where we explore workforce optimization. Read More.

Leading industries are adopting unified communications as a service (UCaaS)

Why These Industries Are Leading the Way with UCaaS Adoption

November 12, 2019

The IPC Team

Blog, Unified Communications

Unified Communications-as-a-Service (UCaaS) offers the latest in communications technology—mobile optimization, voice-over-IP (VoIP), live chat, text and bring your own device (BYOD)—with a single cloud-based service. Read More.

All phone systems require regular maintenance

Regular Maintenance Key to Keeping Phone Systems Up and Running

November 6, 2019

The IPC Team

Blog, IP Communications

More than half of U.S. workers prefer their desk phones to digital, but many of these phone systems are becoming unreliable due to lack of maintenance. If you have an on-premise phone system, consider a maintenance solution. Read More.

Cloud video conferencing offers numerous advantages to businesses

Cloud Video Conferencing Offers Cost, Usability and Management Benefits

October 30, 2019

The IPC Team

Blog, Cloud, Videoconferencing

Voice conference calls may be one of the least enjoyed and most ignored tasks for professionals. But by adding video, collaborative file sharing desktop sharing, you can keep a mobile workforce fully engaged. Read More.

Team collaboration tools are being adopted across industries

Why Adoption of Integrated Team Collaboration Tools Is Surging

October 23, 2019

The IPC Team

Blog, Collaboration, Videoconferencing

“Team collaboration tools” include more than instant messaging and chat. Video conferencing, document sharing and other tools make up the full suite of team collaboration, and combining them all offer a host of business advantages. Read More.

Ensure that your phone systems comply with new 911 regulations

Is Your Phone System Compliant with New 911 Regulations?

October 17, 2019

Ross Walters

Blog, IP Communications, VoIP

After Feb. 16, 2020, multi-line telephone systems (MLTSs) must allow users to directly dial 911 and adds other functionality requirements. Learn more about the new law H.R. 582 and find a solution if your system doesn’t meet requirements. Read More.

Vendor consolidation with IPC reduces IT complexity

Is IT Complexity Becoming Unmanageable? Consider Vendor Consolidation.

October 1, 2019

The IPC Team

Blog

For businesses, keeping up with technology and navigating IT life-cycle management is both extremely more complex and expensive. Consolidating vendors helps streamline the process and cut down on costs. Read More.

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IPC Technologies Blog

Improve the Customer Experience by Optimizing Call Flow in Your Contact Center

Does Your Contact Center Satisfy Today’s Data Privacy Requirements?

Why Workforce Optimization Is Critical to a Successful Contact Center

How Workforce Optimization Enables You to Work Smarter and Faster

Why These Industries Are Leading the Way with UCaaS Adoption

Regular Maintenance Key to Keeping Phone Systems Up and Running

Cloud Video Conferencing Offers Cost, Usability and Management Benefits

Why Adoption of Integrated Team Collaboration Tools Is Surging

Is Your Phone System Compliant with New 911 Regulations?

Is IT Complexity Becoming Unmanageable? Consider Vendor Consolidation.

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