IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

5 Reasons to Run the Mitel UCaaS Solution on Google Cloud

June 4, 2020

The IPC Team

Blog, Unified Communications

Organizations are shifting their business communications to the cloud in order to save money, reduce their management burden and take advantage of multiple advanced features. However, the move can present…

How to Meet the Changing Expectations of Today’s B2B Buyers

May 28, 2020

The IPC Team

Blog, Customer Satisfaction

Much has been written about consumer demand for a high-quality customer experience. Countless studies have shown that consumers will remain loyal to a brand as long as their experiences are…

Pandemic Response Demonstrates the Business Value of UCaaS

May 21, 2020

The IPC Team

Blog, UCaaS, Unified Communications

Organizations without a crisis communications plan in place before the coronavirus outbreak had to scramble to provide tools that would allow employees, customers, partners and suppliers to communicate effectively from…

How Video Conferencing Enhances Multiple Business Operations

May 13, 2020

The IPC Team

Blog, Customer Satisfaction, Videoconferencing

In a socially distanced, work-from-home world, video conferencing has proven to be an essential business tool. Analysts report record demand for both cloud- and premises-based video solutions as organizations worldwide…

Attracting Millennial Workers: Why Technology Is So Important

May 7, 2020

The IPC Team

Blog, Collaboration, Mobility, Unified Communications

We’re on the cusp of profound shift in the global workplace culture as Millennials steadily supplant retiring Baby Boomers in the workforce. According to most estimates, those born between 1980…

Management Support Key to Effective Remote Contact Center Operations

April 30, 2020

The IPC Team

Blog, Contact Center

Conventional on-premises contact centers have been thrown into disarray by the COVID-19 pandemic. Social distancing restrictions and stay-at-home orders forced organizations worldwide to quickly spin up home-based operations in order…

Mitel Apps Help Organizations Deal with ‘Nuisance’ Calls

April 23, 2020

The IPC Team

Blog, Security, VoIP

Multiple federal agencies warn that phone scammers are trying to capitalize on the COVID-19 pandemic with a variety of bogus schemes designed to steal your money or your data. These…

Mitel Collaboration Solutions Help You Be Successful in Sweatpants

April 16, 2020

The IPC Team

Blog, Collaboration

Sweatpants, snacks and scented candles may help us make our work-from-home reality a little more tolerable, but those things don’t do much to help us be productive. For that, we…

5 Suggestions for Improving the Customer Experience

April 9, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

“Your call is important to us.” Admit it — every time you hear that phrase, you suspect the opposite is true. If my call is so important, why are you…

How the COVID-19 Pandemic Is Reshaping Customer Service

April 2, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

The COVID-19 pandemic has fundamentally reshaped how customers interact with businesses. Just a few weeks ago, online communication was a popular choice for consumers — now it is the primary…

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IPC Technologies Blog

5 Reasons to Run the Mitel UCaaS Solution on Google Cloud

How to Meet the Changing Expectations of Today’s B2B Buyers

Pandemic Response Demonstrates the Business Value of UCaaS

How Video Conferencing Enhances Multiple Business Operations

Attracting Millennial Workers: Why Technology Is So Important

Management Support Key to Effective Remote Contact Center Operations

Mitel Apps Help Organizations Deal with ‘Nuisance’ Calls

Mitel Collaboration Solutions Help You Be Successful in Sweatpants

5 Suggestions for Improving the Customer Experience

How the COVID-19 Pandemic Is Reshaping Customer Service

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