IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

Mandatory 10-Digit Dialing Coming Soon

July 15, 2021

Blog, Telecom, VoIP

In an old advertising slogan for the Yellow Pages, telephone users were urged to “let your fingers do the walking.” In just a few months, they’ll have to walk a…

How Digital Convergence Enhances Cloud-Based Communications

July 9, 2021

Blog, Cloud, Digital Convergence

The tech world has been buzzing about digital transformation for a few years now, but it took a pandemic to bring the concept into clear focus for many organizations. Those…

5 Changes Necessary to Support Long-Term Hybrid Work

July 1, 2021

Blog, Hybrid Work, Remote Work

Making the transition to a hybrid work model in which employees split time between home and the office won’t be as simple as it might seem. Even though companies have…

Building Customer Trust Through the Contact Center

June 24, 2021

Blog, Contact Center, Customer Satisfaction

Trust is an essential element of customer relationships. It may take years to earn that trust, but it can be lost in an instant. Wells Fargo provides a cautionary tale.…

Remote Workers Need New Learning and Development Options

June 16, 2021

Blog, Remote Work, Unified Communications

A tight labor market and rapid technology advances are contributing to widening workplace skills gaps. An astonishing 87 percent of companies worldwide say they currently have skills gaps or expect…

5 Reasons Improved Collaboration Is a Priority for SMBs

June 2, 2021

Blog, Collaboration

Collaboration is typically viewed as an enterprise business solution that allows very large organizations to connect widely distributed teams, departments and branch locations. After the disruptive events of the past…

Happy Employees Equal Happy Customers

May 27, 2021

Blog, Customer Satisfaction, Remote Work

Most businesses understand the importance of delivering an exceptional customer experience. However, many fail to recognize the value of creating a great employee experience. At one time or another, almost everybody…

How AI is Revolutionizing the Contact Center

May 19, 2021

Artificial Intelligence, Blog, Contact Center

Consumers today have come to expect fast, accurate and frictionless customer support at any time of day — if not from a live agent, then at least via a self-service…

4 Considerations for Returning to the Office

May 14, 2021

Blog, Cloud, Collaboration, Remote Work

As more people are vaccinated and COVID infection rates continue a downward trend, companies are making plans to bring back office workers who have been working remotely for more than…

Effective Telecom Management Starts with an Accurate Inventory

May 6, 2021

Blog, Telecom

Telecommunications infrastructure and services have been critical for keeping organizations connected with their employees, partners and customers during the pandemic. Despite surging demand and shifting requirements, there have been few…

IPC Technologies Blog

Mandatory 10-Digit Dialing Coming Soon

How Digital Convergence Enhances Cloud-Based Communications

5 Changes Necessary to Support Long-Term Hybrid Work

Building Customer Trust Through the Contact Center

Remote Workers Need New Learning and Development Options

5 Reasons Improved Collaboration Is a Priority for SMBs

Happy Employees Equal Happy Customers

How AI is Revolutionizing the Contact Center

4 Considerations for Returning to the Office

Effective Telecom Management Starts with an Accurate Inventory

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