CCaaS platforms unify contact center communications in the cloud. While many organizations may prefer on-premise solutions due to security, existing investments, or other concerns, the advantages of CCaaS are too great to ignore. Read More.
IPC TECHNOLOGIES BLOG
Read about the latest technology news on our blog. Keep checking back to learn more as we update our information regularly.
Integrating Mitel with Microsoft Teams
Integrating Mitel with Microsoft Teams Mitel is a dominant provider of business telephony and unified communications solutions, and Microsoft Teams is one of the most popular collaboration and conferencing services.…
Ensuring Data Privacy with Unified Communications and Collaboration
One reason data protection is such a difficult task is that most of us don’t really understand where our data is located. We tend to think of it as existing…
What Mitel and RingCentral’s Partnership Really Means for Your Business
Mitel and RingCentral’s Partnership: What does it really mean for your business? If you work for any organization that requires IT and communications solutions, you may have heard about the…
Measuring Remote Workforce Productivity
Since the earliest days of the Industrial Revolution, companies have used an array of formulas to measure workforce productivity. These measures are typically expressed as a ratio of how much…
Workforce Management Software Eases Contact Center Complexity
People, processes and technology represent the so-called “Golden Triangle” framework that businesses have been using since the early 1960s to achieve organizational efficiency. It’s often described as a three-legged stool…
How to Select the Right CPaaS Platform
It’s no secret that customer expectations are changing as business and technology evolve. In an increasingly digital world, people expect to be able to contact businesses and brands using whatever…
Aligning Business Strategy with the Customer Experience
Anyone who remembers renting movies at Blockbuster also remembers the company’s late fees, which could double or triple the cost of a movie rental if you missed the 48-hour return…
Planning is Key to Successful CCaaS Migration
Few business operations were more broadly impacted by the Covid-triggered transition to remote work than contact center operations. With dozens or hundreds of agents suddenly forced to work from home,…
Process Automation Helps Build Business Flexibility
Crisis inspires innovation. During World War II, for example, the scarcity of steel and rubber forced manufacturers to scramble for alternative sources of building materials. That sparked a massive increase…