IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

Improve the Customer Experience with Conversational Service Automation

August 19, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

It’s always great to win new customers, but most companies understand that it is the ability to keep existing customers that will drive their long-term success. However, customer loyalty is…

Even in a Slow Economy, Unified Communications Investments Make Good Business Sense

August 13, 2020

The IPC Team

Blog, Unified Communications

Organizations everywhere are reevaluating their IT spending priorities in the wake of pandemic-triggered economic challenges. Faced with unpredictable revenues and constrained cash flows, many will be looking to redirect spending…

NG911-Compliant UCaaS Systems Boost Emergency Response

August 7, 2020

The IPC Team

Blog, UCaaS

Organizations are steadily shifting to cloud-based Unified Communications-as-a-Service solutions to streamline their business communications infrastructure and achieve cost, operational and management efficiencies. However, those adopting UCaaS must take steps to…

The Evolution of Team Collaboration

July 30, 2020

The IPC Team

Blog, Collaboration

Although the ongoing pandemic has triggered a worldwide transition to work-from-home practices, companies have actually been experimenting with this workstyle for at least four decades. Until the development of modern…

Make the Most of Contact Center Analytics to Improve the Customer Experience

July 23, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

In the process of building the biggest retail organization on the planet, Walmart founder Sam Walton liked to remind his employees who was really in charge. “There is only one…

Collaboration Apps Create E-Discovery Challenges

July 15, 2020

The IPC Team

Blog, Collaboration

With workforces becoming more mobile and dispersed, businesses have increased their use of team collaboration applications that enable employees to talk, text, video conference and share files with colleagues. Synergy…

Rethinking Customer Engagement During the Social-Distancing Era

July 9, 2020

The IPC Team

Blog, Customer Satisfaction

The handshake has been a gesture of goodwill for centuries, with particular significance in business relationships. In fact, there is considerable research showing that a handshake is an essential element…

Using Video to Improve Tech Support for Remote Workers

June 30, 2020

The IPC Team

Blog, Videoconferencing

There’s a lot to like about working from home, from the 10-foot commute and comfy clothing to the stocked refrigerator and increased family time. It’s no wonder that some three-quarters…

Maintaining Robust Business Communications During the Pandemic and Beyond

June 26, 2020

The IPC Team

Blog, IP Communications, Mobility

Workers around the globe are largely dependent upon telecommunications technology to remain connected and productive during the ongoing COVID-19 pandemic. However, industry analysts warn that critical phone, video and computing…

How to Ensure Reliable Network Performance

June 18, 2020

The IPC Team

Blog, Network Infrastructure

Businesses have never been more dependent upon reliable network service. Increasingly complex business applications, communication and collaboration, mobile access, and streaming video are among the services that have significantly increased…

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IPC Technologies Blog

Improve the Customer Experience with Conversational Service Automation

Even in a Slow Economy, Unified Communications Investments Make Good Business Sense

NG911-Compliant UCaaS Systems Boost Emergency Response

The Evolution of Team Collaboration

Make the Most of Contact Center Analytics to Improve the Customer Experience

Collaboration Apps Create E-Discovery Challenges

Rethinking Customer Engagement During the Social-Distancing Era

Using Video to Improve Tech Support for Remote Workers

Maintaining Robust Business Communications During the Pandemic and Beyond

How to Ensure Reliable Network Performance

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