IPC TECHNOLOGIES BLOG

Read about the latest technology news on our blog. Keep checking back to learn more as we update our information regularly.

Workforce Management Software Eases Contact Center Complexity

8 months ago

Blog, Contact Center, Customer Satisfaction

People, processes and technology represent the so-called “Golden Triangle” framework that businesses have been using since the early 1960s to achieve organizational efficiency. It’s often described as a three-legged stool…

How to Select the Right CPaaS Platform

8 months ago

Blog, Contact Center, CPaaS, Customer Satisfaction

It’s no secret that customer expectations are changing as business and technology evolve. In an increasingly digital world, people expect to be able to contact businesses and brands using whatever…

Aligning Business Strategy with the Customer Experience

8 months ago

Blog, Customer Satisfaction

Anyone who remembers renting movies at Blockbuster also remembers the company’s late fees, which could double or triple the cost of a movie rental if you missed the 48-hour return…

Planning is Key to Successful CCaaS Migration

9 months ago

Blog, Contact Center, Customer Satisfaction

Few business operations were more broadly impacted by the Covid-triggered transition to remote work than contact center operations. With dozens or hundreds of agents suddenly forced to work from home,…

Process Automation Helps Build Business Flexibility

9 months ago

Blog, Cloud, Collaboration, Remote Work, UCaaS, Unified Communications

Crisis inspires innovation. During World War II, for example, the scarcity of steel and rubber forced manufacturers to scramble for alternative sources of building materials. That sparked a massive increase…

Improving Business Efficiency with Unified Communications

9 months ago

Blog, Mobility, Remote Work, UCaaS, Unified Communications, Videoconferencing

From the printing press and the steam engine to electrical power systems and airplanes, innovative technologies have always been principal drivers of increased efficiency and economic growth. In the digital…

How to Future-Proof Rapidly Evolving Unified Communications

9 months ago

Blog, Hybrid Work, Remote Work, UCaaS, Unified Communications

Efforts to unify multiple disparate business communication tools first gained widespread attention in the mid-1980s when a company called VMX developed an email reader function for its voice mail systems.…

Essential Technologies for Supporting Hybrid Work

9 months ago

Blog, Collaboration, Hybrid Work, Remote Work, Security

Millions of U.S. professionals have embraced hybrid work arrangements. However, the transition presents challenges for IT organizations that must provide these workers with a cohesive digital experience whether they are…

C5 Attestation: What It Is and Why It Matters for UCaaS Security

10 months ago

Blog, Security, UCaaS, Unified Communications

The need to extend real-time communication and collaboration technologies to employees and partners across broad geographic areas has sparked increased adoption of cloud-based Unified Communications-as-a-Service (UCaaS) solutions. Studies suggest that…

Enhancing the Customer Experience With Teamwork

10 months ago

Blog, Collaboration, Customer Satisfaction, Unified Communications

There’s a tendency to think of customer service as a series of straightforward one-to-one interactions — a customer contacts your support team with a complaint or a question, your representative…

IPC TECHNOLOGIES BLOG

Workforce Management Software Eases Contact Center Complexity

How to Select the Right CPaaS Platform

Aligning Business Strategy with the Customer Experience

Planning is Key to Successful CCaaS Migration

Process Automation Helps Build Business Flexibility

Improving Business Efficiency with Unified Communications

How to Future-Proof Rapidly Evolving Unified Communications

Essential Technologies for Supporting Hybrid Work

C5 Attestation: What It Is and Why It Matters for UCaaS Security

Enhancing the Customer Experience With Teamwork

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