IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

Improving Business Efficiency with Unified Communications

October 6, 2021

Blog, Mobility, Remote Work, UCaaS, Unified Communications, Videoconferencing

From the printing press and the steam engine to electrical power systems and airplanes, innovative technologies have always been principal drivers of increased efficiency and economic growth. In the digital…

How to Future-Proof Rapidly Evolving Unified Communications

September 30, 2021

Blog, Hybrid Work, Remote Work, UCaaS, Unified Communications

Efforts to unify multiple disparate business communication tools first gained widespread attention in the mid-1980s when a company called VMX developed an email reader function for its voice mail systems.…

Essential Technologies for Supporting Hybrid Work

September 22, 2021

Blog, Collaboration, Hybrid Work, Remote Work, Security

Millions of U.S. professionals have embraced hybrid work arrangements. However, the transition presents challenges for IT organizations that must provide these workers with a cohesive digital experience whether they are…

C5 Attestation: What It Is and Why It Matters for UCaaS Security

September 16, 2021

Blog, Security, UCaaS, Unified Communications

The need to extend real-time communication and collaboration technologies to employees and partners across broad geographic areas has sparked increased adoption of cloud-based Unified Communications-as-a-Service (UCaaS) solutions. Studies suggest that…

Enhancing the Customer Experience With Teamwork

September 10, 2021

Blog, Collaboration, Customer Satisfaction, Unified Communications

There’s a tendency to think of customer service as a series of straightforward one-to-one interactions — a customer contacts your support team with a complaint or a question, your representative…

How to Choose the Right Unified Communications Solution

August 25, 2021

Blog, UCaaS, Unified Communications

The global market for unified communications (UC) solutions is experiencing strong growth as companies refine their ability to support increasingly distributed workforces. Surging demand for more efficient and innovative solutions…

Security Considerations for AI-Powered Unified Communications

August 12, 2021

Artificial Intelligence, Blog, Customer Satisfaction, Security, Unified Communications

Unified communications solutions that seamlessly unite voice, video, mobile, messaging, file sharing and conferencing have proven invaluable for supporting the transition to hybrid and remote work environments. UC is poised…

How Inefficient Communications Can Make History of Your Business

August 4, 2021

Blog, Customer Satisfaction, Unified Communications, VoIP

On a bitterly cold Christmas night in 1776, George Washington’s Continental Army crossed the frozen Delaware River in order to launch a surprise attack on a garrison of German mercenary…

Team Chat a Vital Communication Channel for Remote Workforces

July 27, 2021

Blog, IP Communications, Remote Work

Team communication is one of the great challenges created by the rise of remote and hybrid workstyles. With employees dispersed over broad geographic areas, it can be difficult to ensure…

Monitoring, Managing and Supporting Remote Contact Center Agents

July 22, 2021

Blog, Contact Center, Remote Work

Agent monitoring has long been standard procedure in contact centers for quality assurance, training and security purposes. However, the shift to work-from-home operations creates inherent challenges due to the lack…

IPC Technologies Blog

Improving Business Efficiency with Unified Communications

How to Future-Proof Rapidly Evolving Unified Communications

Essential Technologies for Supporting Hybrid Work

C5 Attestation: What It Is and Why It Matters for UCaaS Security

Enhancing the Customer Experience With Teamwork

How to Choose the Right Unified Communications Solution

Security Considerations for AI-Powered Unified Communications

How Inefficient Communications Can Make History of Your Business

Team Chat a Vital Communication Channel for Remote Workforces

Monitoring, Managing and Supporting Remote Contact Center Agents

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