IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

How Video Conferencing Enhances Multiple Business Operations

May 13, 2020

The IPC Team

Blog, Customer Satisfaction, Videoconferencing

In a socially distanced, work-from-home world, video conferencing has proven to be an essential business tool. Analysts report record demand for both cloud- and premises-based video solutions as organizations worldwide…

Attracting Millennial Workers: Why Technology Is So Important

May 7, 2020

The IPC Team

Blog, Collaboration, Mobility, Unified Communications

We’re on the cusp of profound shift in the global workplace culture as Millennials steadily supplant retiring Baby Boomers in the workforce. According to most estimates, those born between 1980…

Management Support Key to Effective Remote Contact Center Operations

April 30, 2020

The IPC Team

Blog, Contact Center

Conventional on-premises contact centers have been thrown into disarray by the COVID-19 pandemic. Social distancing restrictions and stay-at-home orders forced organizations worldwide to quickly spin up home-based operations in order…

Mitel Apps Help Organizations Deal with ‘Nuisance’ Calls

April 23, 2020

The IPC Team

Blog, Security, VoIP

Multiple federal agencies warn that phone scammers are trying to capitalize on the COVID-19 pandemic with a variety of bogus schemes designed to steal your money or your data. These…

Mitel Collaboration Solutions Help You Be Successful in Sweatpants

April 16, 2020

The IPC Team

Blog, Collaboration

Sweatpants, snacks and scented candles may help us make our work-from-home reality a little more tolerable, but those things don’t do much to help us be productive. For that, we…

5 Suggestions for Improving the Customer Experience

April 9, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

“Your call is important to us.” Admit it — every time you hear that phrase, you suspect the opposite is true. If my call is so important, why are you…

How the COVID-19 Pandemic Is Reshaping Customer Service

April 2, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

The COVID-19 pandemic has fundamentally reshaped how customers interact with businesses. Just a few weeks ago, online communication was a popular choice for consumers — now it is the primary…

More Risk, Fewer Features: The Shortcomings of Legacy Phone Systems

March 25, 2020

The IPC Team

Blog, IP Communications, VoIP

Psychologists say we have a natural inclination to resist change, a phenomenon known as “behavioral inertia.” Put simply, we tend to assume that change will be difficult, will require more…

Why It Takes More than the Right People to Deliver an Exceptional Customer Experience

March 18, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

In a previous post, we discussed why the customer experience is the universal, number one priority across industry. While everyone seems to acknowledge the importance of the customer experience, most…

Prioritizing the Customer Experience Is Great, But What’s Your Strategy?

March 12, 2020

The IPC Team

Blog, Customer Satisfaction

There was a time when the customer experience wasn’t exactly a high priority. Showing up late to appointments, leaving customers on hold forever, forcing customers to jump through hoops for…

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IPC Technologies Blog

How Video Conferencing Enhances Multiple Business Operations

Attracting Millennial Workers: Why Technology Is So Important

Management Support Key to Effective Remote Contact Center Operations

Mitel Apps Help Organizations Deal with ‘Nuisance’ Calls

Mitel Collaboration Solutions Help You Be Successful in Sweatpants

5 Suggestions for Improving the Customer Experience

How the COVID-19 Pandemic Is Reshaping Customer Service

More Risk, Fewer Features: The Shortcomings of Legacy Phone Systems

Why It Takes More than the Right People to Deliver an Exceptional Customer Experience

Prioritizing the Customer Experience Is Great, But What’s Your Strategy?

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