IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

4 Technologies for Enhancing the Customer Experience in 2021

January 14, 2021

The IPC Team

Artificial Intelligence, Blog, Contact Center, Customer Satisfaction

This time last year, some industry analysts suggested that brands and businesses would reconsider their approach to customer experience in 2020 by curtailing expensive and disruptive digital transformation initiatives that…

Should You Upgrade Your Phone System or Move to the Cloud?

January 7, 2021

The IPC Team

Blog, Cloud, IP Communications, VoIP

Reliable communication is not just a mission-critical function for businesses — it’s a matter of survival. A loss of phone service can result in lost sales, lost customers and lost…

Why You Should Integrate UCC and Contact Center Solutions

December 30, 2020

The IPC Team

Blog, Collaboration, Contact Center, Unified Communications

The coronavirus pandemic accelerated the shift toward remote working, fueling a boom in the adoption of unified communications and collaboration (UCC) solutions. IDC reports that worldwide UCC revenue grew by…

Improving the B2B Customer Experience

December 24, 2020

The IPC Team

Blog, Customer Satisfaction

There’s a tendency to think of customer experience (CX) as a measure of the relationship between businesses and consumers, but business-to-business (B2B) transactions require every bit as much attention. Given…

4 Ways Contact Centers Can Boost Customer Engagement in 2021

December 17, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

In our last post, we discussed how cloud-based contact center solutions can help companies address the challenges of remote operations while enhancing the customer experience. With contact centers likely to…

Is Your Contact Center Platform Keeping Customers Engaged and Connected?

December 10, 2020

The IPC Team

Blog, Contact Center, Customer Satisfaction

In a recent post, we discussed the importance of having a personal touch when dealing with customers during the COVID-19 pandemic. It is good to remember that actions speak louder…

How Cloud-Based Solutions Improve Healthcare Communications

December 3, 2020

The IPC Team

Blog

Very often in the healthcare industry, effective communication is literally a life-or-death issue. Most patient encounters require collaboration among a multidisciplinary group of doctors, nurses, technicians, pharmacists, case managers and…

Are Your Employees Actually Using Your Collaboration App?

November 16, 2020

The IPC Team

Blog, Collaboration

Team collaboration apps have become essential additions to the IT stack, providing a platform through which remote workers can work cooperatively with colleagues, customers, partners and suppliers. However, some research…

How to Create a Powerful Virtual Customer Experience

November 9, 2020

The IPC Team

Blog, CCaaS, Contact Center, Customer Satisfaction, Videoconferencing

The pandemic has driven significant shifts in consumer spending patterns, including a massive migration to online shopping. With evidence suggesting this likely will become a permanent adjustment, organizations must take…

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IPC Technologies Blog

4 Technologies for Enhancing the Customer Experience in 2021

Should You Upgrade Your Phone System or Move to the Cloud?

Why You Should Integrate UCC and Contact Center Solutions

Improving the B2B Customer Experience

4 Ways Contact Centers Can Boost Customer Engagement in 2021

Is Your Contact Center Platform Keeping Customers Engaged and Connected?

How Cloud-Based Solutions Improve Healthcare Communications

Are Your Employees Actually Using Your Collaboration App?

How to Create a Powerful Virtual Customer Experience

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