IPC Technologies Blog

Read about the latest technology news on our latest blog. Keep checking back to learn more as we update our information consistently.

Enhancing the Customer Experience With Teamwork

September 10, 2021

Blog, Collaboration, Customer Satisfaction, Unified Communications

There’s a tendency to think of customer service as a series of straightforward one-to-one interactions — a customer contacts your support team with a complaint or a question, your representative…

How to Choose the Right Unified Communications Solution

August 25, 2021

Blog, UCaaS, Unified Communications

The global market for unified communications (UC) solutions is experiencing strong growth as companies refine their ability to support increasingly distributed workforces. Surging demand for more efficient and innovative solutions…

Security Considerations for AI-Powered Unified Communications

August 12, 2021

Artificial Intelligence, Blog, Customer Satisfaction, Security, Unified Communications

Unified communications solutions that seamlessly unite voice, video, mobile, messaging, file sharing and conferencing have proven invaluable for supporting the transition to hybrid and remote work environments. UC is poised…

How Inefficient Communications Can Make History of Your Business

August 4, 2021

Blog, Customer Satisfaction, Unified Communications, VoIP

On a bitterly cold Christmas night in 1776, George Washington’s Continental Army crossed the frozen Delaware River in order to launch a surprise attack on a garrison of German mercenary…

Team Chat a Vital Communication Channel for Remote Workforces

July 27, 2021

Blog, IP Communications, Remote Work

Team communication is one of the great challenges created by the rise of remote and hybrid workstyles. With employees dispersed over broad geographic areas, it can be difficult to ensure…

Monitoring, Managing and Supporting Remote Contact Center Agents

July 22, 2021

Blog, Contact Center, Remote Work

Agent monitoring has long been standard procedure in contact centers for quality assurance, training and security purposes. However, the shift to work-from-home operations creates inherent challenges due to the lack…

Mandatory 10-Digit Dialing Coming Soon

July 15, 2021

Blog, Telecom, VoIP

In an old advertising slogan for the Yellow Pages, telephone users were urged to “let your fingers do the walking.” In just a few months, they’ll have to walk a…

How Digital Convergence Enhances Cloud-Based Communications

July 9, 2021

Blog, Cloud, Digital Convergence

The tech world has been buzzing about digital transformation for a few years now, but it took a pandemic to bring the concept into clear focus for many organizations. Those…

5 Changes Necessary to Support Long-Term Hybrid Work

July 1, 2021

Blog, Hybrid Work, Remote Work

Making the transition to a hybrid work model in which employees split time between home and the office won’t be as simple as it might seem. Even though companies have…

Building Customer Trust Through the Contact Center

June 24, 2021

Blog, Contact Center, Customer Satisfaction

Trust is an essential element of customer relationships. It may take years to earn that trust, but it can be lost in an instant. Wells Fargo provides a cautionary tale.…

IPC Technologies Blog

Enhancing the Customer Experience With Teamwork

How to Choose the Right Unified Communications Solution

Security Considerations for AI-Powered Unified Communications

How Inefficient Communications Can Make History of Your Business

Team Chat a Vital Communication Channel for Remote Workforces

Monitoring, Managing and Supporting Remote Contact Center Agents

Mandatory 10-Digit Dialing Coming Soon

How Digital Convergence Enhances Cloud-Based Communications

5 Changes Necessary to Support Long-Term Hybrid Work

Building Customer Trust Through the Contact Center

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