April 19, 2013
IPC has been recognized by ShoreTel for outstanding achievement in customer satisfaction. The award comes from IPC’s high score on the ShoreTel Net Promoter Score, a survey that goes beyond traditional customer satisfaction to measure customer loyalty. We are very excited to have been recognized by ShoreTel for our commitment...
April 8, 2013
The Ruckus ZoneFlex 7982 Smart Wi-Fi access point (AP) took top marks in a unique, non-vendor-sponsored enterprise Wi-Fi stress test performed and published by Wireless LAN Professionals. WLAN Pros set out to determine how much traffic was needed to “break” access points from nine of the industry’s leading enterprise suppliers....
March 20, 2013
IPC's go-to-market strategy featuring ShoreTel Unified Communications leverages networking solutions from HP.
March 11, 2013
ShoreTel recently announced the availability of ShoreTel Mobility 6 and ShoreTel Conferencing — two new releases optimized for turning the Apple iPad into a business communications tool. These solutions enable integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user’s location. ShoreTel Mobility 6 delivers a native iPad...
March 1, 2013
For many organizations, the contact center is where the rubber meets the road. It often represents the first interaction customers have with the company, and the success or failure of that initial experience can set the stage for all subsequent interactions. The nature of that experience has changed dramatically in...
February 20, 2013
Gartner recently released the results of a survey of more than 2,000 representing more than $230 billion in IT budgets across 36 industries. The survey, by Gartner, Inc.’s Executive Programs, found that digital technologies dominate CIO technology priorities for 2013. The top 10 global technology priorities revealed by the survey...
February 13, 2013
TMC has named ShoreTel Sky Mobility as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award. The 2012 Product of the Year winners are published in the January/February 2013 issue of INTERNET TELEPHONY magazine. “It is with pleasure that we recognize ShoreTel with a Product of the...
January 28, 2013
Did you know that your five-year-old IP phone system may be considered a dinosaur? It’s true. IP telephony systems have changed the lifecycle of communications equipment. Traditionally, phone systems have been considered long-term investments with a useful life far exceeding that of most computer equipment. However, IP phone systems are...