Cloud-Based Contact Centers

Shifting on-premises contact center operations
to the cloud offers a variety of benefits.
[Read more »]

Additional Resources:

Drive Customer Satisfaction Improvements with Sentiment Analysis in the Contact Center

Join Me for the Annual IPC Golf Outing at TPC Sawgrass — Sept. 17th

Time to review or audit your network, telecom, contact center, Wi-Fi
security, surveillance, or cell phone policies?

Contact Jeff Andrews: 904-671-0087 or jandrews@ipctech.com

Preventing UCaaS Sticker Shock

Customers count on IPC’s expertise to optimize
spending on cloud-based unified communications.
[Read more »]

Additional Resources:
Moving UC to the Cloud? Here’s How to Avoid the Potential Pitfalls

Reliability Is Key

SMBs say reliability is the first thing they look for
when choosing a UC-as-a-Service solution.
[Read more »]

Additional Resources:
Why UC-as-a-Service Adoption in the Enterprise Is on the Rise