Innovative cloud contact center technology from Talkdesk also powers Mitel’s new MiCloud Connect CX solution.
RICHMOND, Va. — April 30, 2019 — IPC announced today that it is now a Silver partner for Talkdesk. The IPC team has the ability to deliver Talkdesk’s cloud-based contact center solution with its superior voice quality, enterprise-class reliability and advanced yet easy-to-use features.
“Talkdesk is a cloud-native platform that provides intelligent routing, contextual information, mobile flexibility, and sophisticated reporting and analytics,” said Eric Bowling, CEO and Chief Customer Officer, IPC. “It includes more than 50 out-of-the-box integrations to support a variety of use cases, and has an open API framework that allows it to be adapted to each organization’s unique needs. The Talkdesk solution helps us help our customers execute on their digital transformation initiatives and customer experience strategies.”
Mitel has partnered with Talkdesk to develop the new MiCloud Connect CX Contact-Center-as-a-Service solution. MiCloud Connect CX combines Mitel’s call control expertise and global resources with the Talkdesk cloud architecture and consumer-like usability. It is currently available as an over-the-top service on Mitel’s cloud and onsite unified communications platforms, with a fully integrated solution expected during the second half of 2019.
“Talkdesk is driving the contact center industry forward with innovative solutions, providing companies the tools they need to set themselves apart from their competition,” said Tom Milligan, VP, Strategic Partnerships, Talkdesk. “We are very excited to have IPC as a Silver partner, bringing valuable industry knowledge and expertise to strengthen the Talkdesk offering.”
Talkdeskpowers customer interactions for more than 1,400 innovative enterprises around the world including IBM, Acxiom, Discovery Education and Peloton. Today’s customer service providers have grown frustrated by traditional on-premises and first-generation cloud systems that are too complex, siloed and rigid to keep pace with ever-evolving technologies and customer expectations.
Talkdesk is easily adaptable to changing customer and contact center operational needs, resulting in increased productivity, customer satisfaction and cost savings. By combining enterprise performance with consumer-like ease of use, Talkdesk empowers companies to make customer experience their competitive advantage.
“As a national Mitel Platinum partner, IPC can also deliver Talkdesk’s technology via the MiCloud Connect CX solution,” said Steven Banks, President, IPC. “By combining communications and contact center tools in a single application, MiCloud Connect CX enables organizations to seamlessly serve customers through any channel, and enhance their customer experiences with next-generation functionality.”
At IPC, we believe yourcustomer’s experience is the ultimate measure of oursuccess. We specialize in helping organizations reimagine the customer experience, validate outcomes and activate cultural change surrounding the customer’s journey. Our Consulting and Business IT Solutions practice areas enable organizations nationwide to become more agile, productive and profitable with a “Customer First” approach. Founded in 1981, IPC is headquartered in Richmond, Va., and has offices across the U.S. For more information, call 1.877.9.IPCTEK or visit our solution offerings at www.ipctech.com/
The Talkdesk Enterprise Cloud Contact Center is the Talkdesk product that empowers businesses to make the consumer experience their competitive advantage. Combining enterprise-class performance with intuitive use, it easily adapts to the needs of sales and support teams and end-users themselves, resulting in higher levels of customer satisfaction, productivity and cost savings. More than 1,400 innovative companies around the world, including IBM, Acxiom, Discovery Education and Peloton rely on Talkdesk to optimize their interactions with their customers
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