Consulting and software development team creates
customized apps using the ShoreTel Summit platform.
RICHMOND, Va. — June 16, 2017 — IPC has added a team of consultants and software developers with expertise in the creation of customized apps based on the ShoreTel Summit platform. The ShoreTel Summit Consulting Services Group augments IPC’s proven expertise in the design, implementation and support of ShoreTel unified communications solutions.
“Many customers are looking to take advantage of ShoreTel Summit but lack in-house development expertise. Our ShoreTel Summit Consulting Services Group brings that value to the table,” said Jeff Andrews, Executive Vice President, IPC. “The team is being led by Rajiv Perera in our Houston office. Rajiv has served as CTO for several large enterprises and adds a wealth of technical and business expertise to Summit development projects.”
ShoreTel Summit is a Communications Platform-as-a-Service (CPaaS) solution that provides all the tools and resources developers need to embed real-time communications services directly into custom apps. With Summit, developers can add click-to-call and click-to-message features to business apps, and integrate interactive voice response and SMS text messaging capabilities with CRM, help desk and other back-end systems to streamline workflows to enable users to conveniently access information and activate services.
Summit is a fully hosted, cloud-based software development platform that eliminates the need to buy and manage the back-end infrastructure and interfaces required to support those communication services. Applications developed using Summit take advantage of ShoreTel’s carrier-class network for high availability, with patented technologies that ensure performance, security and regulatory compliance support.
“Summit delivers all the benefits of ShoreTel’s technology and expertise in a cost-efficient, hosted solution that allows customers to leverage their existing UC investments,” Andrews said. “Through IPC’s Summit Consulting Services Group, customers gain a partner with years of ShoreTel experience and strong development skills, enabling them to reduce costs and speed time-to-market. IPC and Summit are changing the way customers think about and use voice and messaging functionality.”