Five9 provides enterprise-class contact center features for global organizations in a robust, cloud-based solution.
RICHMOND, Va. — February 1, 2018 — IPC has expanded its portfolio of communications products and services to include Five9’s suite of cloud-based contact center software. Five9 provides everything organizations need for effective inbound, outbound and blended contact center operations, along with omnichannel management, workforce management, quality monitoring, CRM integrations, and real-time and historical reporting. All of this is delivered from state-of-the-art cloud data centers, eliminating the effort and expense of implementing a traditional on-premises contact center solution.
“Enterprise organizations typically invest significant time and money developing on-premises contact center platforms that may be difficult to modify as business needs and customer demands change. However, most cloud-based systems lack the functionality enterprises need to support their contact center operations,” said Jeff Andrews, Executive Vice President, IPC.
“Five9 has created an enterprise-class contact center solution that is 100 percent cloud-based. It delivers voice, collaboration, text-to-speech, voice recording and other applications via modular components, creating a flexible, scalable and future-proof architecture.”
Five9’s solutions include phone service as well as software for agents, supervisors and administrators. Everything is provided as a monthly service so there’s no need to invest in costly infrastructure or equipment. The solution even supports global operations, with in-region points of presence in Australia, Japan, China and other locations around the world.
Cloud APIs make it possible to integrate the Five9 platform with enterprise software, including proprietary applications. Five9 also offers prepackaged integrations for leading customer relationship management (CRM) platforms, including Salesforce, Microsoft, Oracle, Zendesk, NetSuite, and Velocify. This enables contact center agents to use the CRM application they’re familiar with while working within the Five9 environment.
“Today’s global enterprises aspire to engage with customers consistently, regardless of location or device. However, legacy systems have hampered their transformation to today’s digital world,” Andrews said. “Five9 delivers a cloud-based contact center solution that meets the requirements of multinational enterprises, giving them a powerful edge in their quest to enhance the customer experience.”