Brought to you by IPC Tech — Platinum Certified Mitel Support Partner specializing in connecting your business applications to optimize your communication experience.
Hurricane Dorian’s path of destruction from the Bahamas to Canada created significant supply chain disruptions due to closed ports, highways, railroads and airports. Supply chain management experts say the effects of the storm will linger for months.
Cloud-based unified communications solutions can provide an effective hedge against such disruptions. The distributed architecture of a Unified Communication-as-a-Service (UCaaS) solution helps ensure that organizations and their essential partners can continue to communicate from any location during a disaster.
Uninterrupted communication is critical to continued operations in modern supply chains that involve the movement of goods, services, funds and information across a complex network of global participants. Just-in-time inventory strategies and intricate logistics requirements make it imperative that businesses remain in constant contact with suppliers, distribution centers, transportation companies and retail outlets.
UCaaS solutions such as Mitel’s MiCloud Connect platform play a significant role in keeping the lines of communication open. They not only integrate multiple communication and collaboration technologies, but they can be rapidly deployed or restored, and extended to mobile and remote users.
The distributed nature of the Internet enables UCaaS solutions to survive when traditional communication lines fail. For example, even if Internet connectivity is lost in the event of a natural disaster, power outage or other disruption to your office, the MiCloud Connect auto attendant will manage your calls for you. Mobile twinning capabilities ensure that you can still receive all calls from customers, suppliers and staff on your mobile phone.
Because users are working with the same communications applications and services they normally use, there’s no learning curve during a disaster. That’s critical for addressing immediate supply chain issues such as rerouting trucks to avoid closed roads, repositioning inventory and accessing real-time tracking information.
Additionally, Mitel ensures the resilience of the MiCloud Connect platform with multiple failover data center facilities — if operations become disrupted due to weather, fire or some other catastrophic event, operations are automatically distributed to another location. Redundant hardware with load-balancing features help ensure maximum availability.
In addition to post-disaster benefits, UCaaS can improve preparations before events such as hurricanes. Armed with information about where and when storms are likely to strike, organizations can leverage multiple communication methods preplan alternate shipping routes and to move people and products out of harm’s way.
IDC analysts predict that by next year, 80 percent of supply chain interactions will occur across cloud-based networks. The firm further predicts that this shift will create dramatic improvements in business resilience and reduce supply chain disruptions by up to one-third.
Hurricane Dorian was a painful reminder of the need to plan ahead to maintain or recover voice systems. Cloud-based UCaaS solutions can help organizations reduce the risk of communication outages that exacerbate supply chain complications. As a Platinum Certified Mitel Partner, IPC can help customers implement a MiCloud Connect solution to create high levels of reliability and resiliency in the event of disasters and other business-disrupting events.