Organizations tend to hang onto their phone systems longer than other technology assets, choosing to capture every drop of value before making a change. There comes a point, however, when a phone system replacement or upgrade becomes critical to business success. A growing business needs a reliable communication platform that is cost-effective, easy-to-manage and integrates with business processes and applications.
There are a plethora of phone system options available today, making it difficult to know how to proceed. Cloud-based solutions can be an attractive choice for organizations seeking to minimize capital outlays and ongoing maintenance and management concerns. Still, it’s important to consider the costs and potential limitations of cloud-based solutions over the long term. If you want total control over how you use, manage and pay for the phone system, the cloud may not be right for you.
While cloud-based solutions offer many advantages, an on-premises phone system provides total control in three critical areas:
Ownership. With an on-premises phone system, you have complete custody of the equipment, providing the peace of mind that the assets you buy are sitting under your roof or in a trusted co-location facility. In addition, this type of investment can create a future benefit for your business by reducing long-term system costs while increasing the book value of your company. With an on-premises phone system, you don’t necessarily have to commit to large capital outlays. The financial decision of leasing, renting or buying is up to you. You also have ultimate control over the care and maintenance of the system, helping you manage your costs in a way that makes sense for your business.
Management. With an on-premises phone system, you control how and when you want to make system changes and upgrades. This enables you to add new features on your timeline and minimize business disruption. You also have the ability to manage moves, adds and changes internally as needed. A modern phone system with a web-based administrative interface enables non-technical personnel to handle many management functions and gives the administrator access from anywhere. You also gain the benefits of single-image administration no matter how many locations you may have.
Integration. You can more easily customize an on-premises phone system to work with the applications you have purchased, developed or customized. This allows you to keep what you’ve already built and connect it with your phone system without affecting your users’ productivity or your customers’ experience.
There are companies that want to move to the cloud. And there are other companies that want to maintain control over the assets they own. As you look at the various phone system options, consider how an on-premises phone system may allow you the type of control you require in your business so you can minimize disruptions, integrate to applications you’ve already customized and manage how you administer and pay for the system. IPC can assist you in the evaluation process and develop an implementation plan that best serves your business needs and goals.