Maximizing the Success of Customer Experience Initiatives

IPC offers consulting services that help organizations drive
business value by optimizing the customer experience.

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The Impact of Customer Experience Management
and How to Develop a Winning Strategy

Is Aging Technology Holding You Back?
Why Aren’t Your Customers Raving about Your Service?

Get free advice from a consultant with 35 years of experience.
Contact Jeff Andrews: 904-671-0087 or jandrews@ipctech.com

Changing Channels

Artificial intelligence is redefining customer service, but communication
channels and engaged customer service agents remain vitally important.

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TNew Research Highlights UCaaS Trends: Teams, New Integrations, AI and More

Enhancing Contact Center Workforce Management

New AI-driven workforce management solution from TalkDesk can help
improve agent engagement for better customer experience outcomes.

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Enhancing the Digital Experience Starts with Your Employees