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Angelbeat – Richmond, VA
October 4, 2019 @ 8:00 am - 3:00 pm
Cloud-based Unified Communications, Collaboration and Telephone Applications, with Mitel and IPC
This session features Jeff Andrews, one of the world’s leading authorities on productivity solutions for an increasingly mobile workforce.
The first part of this presentation focuses on the business, technical, financial and strategic advantages when you migrate unified communications, collaboration and telephone applications from on-premise hardware to cloud-based services. There is improved mobility, quality, simplicity and reliability – all at lower cost – plus enhanced flexibility to add offices and users, and customize features. Every employee can have a single application to manage voice, email and IM, for a seamless experience on any device, anywhere in the world.
The second part of his talk provides case study examples on how this cloud-based platform drives Internet-of-Things (IoT), Machine Learning/Artificial Intelligence (AI), and Big Data initiatives. For example, every phone call, text message, video conference or email generates data. Unified Communications analytics automatically capture and analyze this data, creating a picture of what is happening within your organization. You can see how your workforce uses the application in realtime, how they engage externally with customers and internally with co-workers, and what processes might need tweaking, to improve decision-making and raise profitability.