The TechFirst Customer Success Center is a state-of-the-art help desk designed to provide IPC customers with timely and efficient resolution with ShoreTel phone systems issues. The Customer Success Center is staffed by experienced technicians who are experts in solving a wide variety of computer and telephone problems.
The Customer Success Center is available to help you resolve your phone and computer problems Monday through Friday from 7:00 a.m. until 8:00 p.m. (ET). Customers needing assistance for phone-related problems or services should call the Customer Success Center toll-free at 888-472-9497
When you call, the help desk representative will enter your information into a ticketing system and work with you to provide the appropriate solution. The ticketing system will automatically generate emails to keep you informed of the ticket’s status. If an on-site visit is required, a local engineer will be scheduled and dispatched to resolve the problem.
When initiating a service call, please be prepared to provide the following information:
- Your company name
- Your name
- Your location
- Your phone number
- Nature of the problem (including complete error message, if applicable).